Customer Service Advisor (Part-time)

Role overview

Join the LEGO Group’s Consumer & Shopper Engagement team in Slough and help create positive customer experiences for LEGO fans every day. This role is centred on delivering friendly, thoughtful support that brings the brand’s play-focused spirit into customer service.

The position is permanent and part-time, with weekend coverage as the core schedule. A full five-week training programme is provided before you begin the regular rota.

Training schedule

For the first five weeks, training takes place full-time at the Slough office. The training format includes a three-week classroom induction followed by two weeks of guided on-the-job support and coaching. Attendance throughout the full training period is mandatory.

• Monday to Friday, 9:00 am to 5:15 pm
• 3 weeks of classroom induction
• 2 weeks of practical support and coaching
• Full attendance required during training

Regular working pattern

After training, the role moves to a part-time weekend-focused schedule.

• Every Saturday and Sunday, 9:00 am to 4:30 pm
• Plus 1 or 2 weekday shifts from 11:00 am to 7:15 pm
• An alternative weekday option of 3:30 pm to 7:15 pm for 2 shifts is also available
• Weekday shifts can be chosen in line with personal availability and business requirements
• Office presence is needed every day during the first 5 weeks and at least twice per week after training, including one weekend day

What the job involves

You will support LEGO fans across phone, email, and chat, helping with a variety of questions and requests. The work includes handling orders, account queries, replacement parts, gift cards, and product-related questions. You will also use internal systems and digital tools to investigate issues, find solutions, and ensure customers receive a service experience that reflects the LEGO brand.

What makes someone successful here

The ideal candidate is calm under pressure, approachable, and comfortable solving problems while keeping the customer experience positive. Strong communication, empathy, and teamwork are key, along with the ability to manage multiple tasks and work accurately.

Benefits and rewards

The LEGO Group offers a range of employee benefits, including paid family care leave, life and disability insurance, wellbeing resources, colleague discount from day one, and a bonus scheme when company goals are met and eligibility conditions are satisfied. The company also promotes a diverse, inclusive workplace and a culture built around creativity and wellbeing.

Additional information

The organisation places strong emphasis on equal opportunity, equal pay, and inclusion for applicants from all backgrounds. For roles involving significant interaction with children, successful candidates must complete child safeguarding background screening as a condition of the offer. Applications are reviewed continuously, and the company may change or withdraw the vacancy at any time, including before any stated closing date.

Who this role suits

This opportunity is well suited to someone who enjoys customer interaction, wants to work in a support role with structured training, and is available for weekend work plus selected weekday shifts. It is a strong fit for people who like helping others, learning new systems, and contributing to a team environment.