Customer Care Executive - British Airways (Noida)

About the Company

Call BA operates as a subsidiary of British Airways and manages one of the largest contact centers globally that handles over 70% of British Airways' business. Established in Gurgaon, India, in 2006 to leverage favorable labor costs compared to the UK, Call BA has grown rapidly from 100+ employees to over 2800 and has recently expanded with a new unit in Noida. It supports voice and non-voice customer service, sales/after-sales, and trade support functions.

Role Overview and Responsibilities

• Provide inbound voice customer service support for travel-related queries.
• Handle customer inquiries specifically related to British Airways airline services.

Candidate Profile and Requirements

• Excellent communication skills are essential.
• Fresh graduates and experienced candidates from any industry are eligible; BPO experience is preferred but not mandatory.
• Any educational background is acceptable.
• Applicants from any location within Delhi NCR can apply.
• Immediate joining is preferred, though candidates with notice periods may be considered.

Compensation and Benefits

• Monthly salary ranges:
  • Fresher: ₹33,300 (including variable components)
  • Experienced: ₹46,500 (including variable components)
• Salary hike of 30-40% on last drawn salary or as per the mentioned salary, whichever is lower.
• Annual medical reimbursement up to ₹30,000.
• Night shift allowance: ₹4,400.
• Attendance allowance: ₹4,400.
• Both-way cab facility provided.
• Onsite work from office.
• Rotational shifts with 5 working days and offs.
• Monthly incentives up to ₹10,000.
• Hospitalization coverage of ₹5 lakh per family.
• Discounted international and domestic air tickets for employees and nominees.
• Free subscription to Fitpass for pan India use.

Additional Information

Applicants may contact Monica via call or WhatsApp for further details at the provided number.