Customer Experience Attendant I - Fortaleza/CE | Home Office

About the Role

If you thrive when facing challenges and sales targets, possess a strong sense of ownership, customer focus, excellent communication skills, and stay well-informed, we want to connect with you! We are a team of over 30,000 employees distributed across Brazil, each bringing unique profiles but united by the goal to digitalize and bring people closer.

Our mission is to enhance the experience of millions of customers by fostering collaboration, curiosity, caring for people, and valuing autonomy and individuality.

Work Model: Telework (Home Office)

Vacancies available in:

• Fortaleza, Ceará

Requirement for training and working remotely from home.

Join this digital revolution and help transform people's lives.

Key Responsibilities

• Deliver excellent customer support ensuring the best experience at every interaction by resolving, investigating, and providing optimal solutions.
• Offer Vivo’s products and services aligned with customer needs to increase the customer base and upsell additional services.
• Highlight benefits of consolidating all telecom and digital services on a single Vivo invoice.
• Identify customer needs to recommend appropriate product and service options tailored to each profile.
• Motivate customers to subscribe to our products and services.
• Expand customer connectivity through digital service sales.
• Proactively identify recurring customer issues, propose improvements to service procedures, and suggest process corrections.

Qualifications and Skills

• Prior experience in customer service is required; experience in telecommunications is advantageous.
• Creative thinking with ability to transform customer interactions into sales opportunities.
• Clear, informal communication style aimed at providing differentiated service.
• Resilience, organization skills, and ability to manage and meet set targets.
• Good listening skills with empathy to understand customer needs.
• Interest in technology and quick learning ability regarding Vivo products and partners.
• Positive attitude towards change and learning from mistakes.
• Commitment to fostering a transparent and trustworthy work environment with colleagues and leadership.
• Proficiency in basic computer skills and Microsoft Office suite.

Technical Requirements

• High school diploma required.
• Home office setup including stable internet connection (minimum 300 Mbps), dedicated desk and chair, proper lighting and ventilation.
• Availability to work a 6-hour 20-minute shift schedule between Monday-Saturday or Sunday-Monday, from 6 AM to midnight.

Additional Information and Benefits

• We strive to support and value our employees by offering comprehensive and flexible benefits tailored to their needs.
• Home office modality includes cost assistance for remote working and exclusive discounts on Vivo’s fixed line, broadband, TV, and app services.
• Free mobile plan at control category after three months of employment.
• Personalized benefits choice for employees and dependents including gym membership, meal vouchers, pharmacy assistance, medical, dental insurance, and life insurance.
• Financial aid for childcare expenses such as school, daycare, or babysitter costs for parents.
• Work environment that respects individuality including personal style and authenticity.
• Birthday day off to celebrate your special day.
• Access to one of the largest corporate volunteering programs in partnership with Fundación Telefónica Brasil.
• Educational development program with discounts on educational institutions, certifications, and online courses.
• Career growth opportunities through internal recruitment programs.
• Variable compensation program.