Corporate Travel Consultant

About Amex GBT

At Amex Global Business Travel (GBT), our team is inspired by the positive influence of travel and its potential to transform the industry. We foster an inclusive, collaborative atmosphere where every voice is important and career growth is encouraged. Many leadership roles, especially within Traveler Care, have evolved from this starting position.

Role Responsibilities

• Provide expert travel advice and coordinate travel arrangements for corporate clients, both individuals and groups.
• Conduct detailed research and analysis of travel options, anticipating client needs to recommend and upsell supplementary services.
• Book and manage complex domestic and international business travel, covering air, road, rail, and lodging.
• Utilize Global Distribution Systems (GDS) such as Sabre to process bookings.
• Ensure travel bookings comply with client travel policies, service provider regulations, and legal requirements.
• Employ excellent telephone service techniques and handle special customer requests professionally.
• Collaborate with teammates to mentor, coach, and deliver constructive feedback aimed at enhancing service quality.

Candidate Profile

• Commitment to exceptional client service with a proactive approach to meeting traveler needs.
• Expertise in native GDS systems, preferably Sabre, but Amadeus or Galileo is also acceptable.
• Strong verbal and written communication abilities.
• Strong attention to detail in all tasks.
• Demonstrates integrity while handling sensitive traveler information.
• Good knowledge of the travel industry, including experience in business or leisure travel, or airline reservations.
• Experience managing after-hours support for US, UK, and Canada clients is a valuable asset.
• Capable of independently resolving client issues, including coordination with suppliers.
• Works well within a team and is receptive to feedback for continuous improvement.

Working Hours and Location

This role involves a four-day workweek with 10-hour shifts scheduled between 8 AM and 8 PM Australian Eastern Standard Time. Workdays may include weekdays, weekends, and public holidays, with associated shift penalties applicable. The position is based in New South Wales, Australia, and offered as a remote opportunity.

Employee Benefits and Culture

• Flexible, country-specific benefits starting from day one, including health and welfare insurance, retirement plans, parental leave, adoption support, and wellbeing services for employees and their families.
• Attractive travel discounts from major providers covering flights, hotels, cruises, and car rentals.
• Professional development through access to over 20,000 courses, leadership training, and internal job postings that prioritize current employees.
• An emphasis on Inclusion with global groups supporting diverse identities and initiatives to foster awareness, dialogue, and action.

Equal Employment Opportunity and Accessibility

We provide equal employment opportunities regardless of age, gender, pregnancy, race, citizenship, religion, disability, or any legally protected characteristic. Reasonable accommodations for individuals with disabilities are available upon request during the hiring process.

Additional Notes

Applicants who are passionate about travel and service excellence but may not meet every single qualification are encouraged to apply. Your enthusiasm could make you the perfect candidate for our team.