Community Guide - Community Health

About Reema Health and Role Overview

Located in Greenville, SC, Reema Health offers a community-centric, personalized care approach aimed at simplifying access to essential services for individuals facing health and social challenges. As a start-up, the company focuses on integrating health and social care to improve member outcomes through relationship-building and resource navigation.

The Community Guide role is a full-time position reporting to the Senior Care Team Manager, requiring a hybrid work model with a schedule mainly from Monday to Friday, occasionally involving evenings or weekends, and includes 25-50% travel within a 25-mile community service radius. A vehicle with proper licensing and insurance is mandatory.

Key Responsibilities

• Engage individuals from diverse ethnic backgrounds dealing with complex social and chronic health conditions, enrolling them into Reema's care programs.
• Conduct initial outreach, build trusting relationships, and develop member-centered care plans that address social determinants of health.
• Coordinate and facilitate access to healthcare and behavioral services, including scheduling appointments and follow-ups.
• Manage an active caseload of 60-100 members, providing support and coverage for colleagues when necessary.
• Effectively prioritize and organize workload to meet monthly organizational goals.
• Communicate empathetically, maintain professional boundaries, and seek collaboration for complex situations.
• Provide in-person visits in members' homes, community settings, hospitals, or treatment centers as needed.
• Utilize various communication methods—text, phone, email, or face-to-face—matching members’ preferences.
• Identify and connect members with appropriate community and health resources, including transportation assistance when necessary.
• Prepare members for the conclusion of services, promoting self-sufficiency and independence.
• Maintain precise documentation and update care plans promptly using Reema’s technology platforms, ensuring compliance with HIPAA and confidentiality standards.
• Represent Reema Health positively by adapting to a dynamic startup environment, working both independently and collaboratively.

Candidate Requirements and Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or related fields, with relevant experience substitutable for education.
• Minimum of three years’ direct experience working with communities facing complex health and social challenges, possessing local community knowledge.
• Passion for assisting individuals with complex health needs who embrace recovery.
• Experience in crisis planning, case management, and ensuring safety and professional boundaries during community interactions.
• Strong critical thinking, multitasking, time management, and relationship-building skills.
• Ability to develop, adapt, and execute outreach and care plans effectively.
• Proficiency in Google Workspace tools and comfort using various web-based applications and mobile platforms.
• Demonstrated independence in troubleshooting technical issues related to connectivity, apps, and devices.
• Must be at least 18 years old, have reliable transportation with a valid driver’s license, insurance, and a clean driving record.
• Successful completion of pre-employment drug screening and background checks required.
• Capability to lift and carry up to 25 pounds occasionally.

Benefits

• Competitive annual salary ranging from $50,000 to $54,000.
• Comprehensive medical, dental, and vision coverage.
• Options for Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 401(k) retirement plan with company matching.
• Employee Assistance Program availability.
• Technology stipend to support work needs.
• Reimbursement for mileage incurred during work-related travel.
• Accrued paid time off along with paid family and medical leave.

Additional Information

Reema Health is an equal opportunity employer committed to diversity and inclusion. Hiring decisions are made without regard to race, religion, gender, age, sexual orientation, disability, veteran status, or other protected categories.

This job description provides the fundamental duties and requirements, but additional responsibilities may be assigned as needed. Candidates should expect to adapt in a fast-changing startup environment and support multidisciplinary collaboration.