Community Guide - Community Health

Position Summary and Location

This full-time Community Guide role, based in the Charleston, SC area, operates on a hybrid work model and reports to the Senior Care Team Manager. The position requires a commitment to improving health and wellness for individuals facing complex social and health challenges by working closely with community members and resources.

Primary Responsibilities

• Engage and enroll members from diverse ethnic backgrounds, focusing on those with complex health and social needs, through outreach and ongoing support.
• Develop comprehensive, member-centered care plans by assessing individual needs, including social determinants of health.
• Build trusted relationships with members, provide meaningful and consistent support, and assist them in achieving their health and wellness goals.
• Coordinate referrals and facilitate appointment scheduling and attendance across behavioral health, primary care, and other services.
• Manage a caseload of 60 to 100 members, including coverage during the absence of other Community Guides.
• Prioritize workload effectively to meet monthly targets and utilize various communication methods (in-person visits, phone, text, email) aligned with member preferences.
• Provide in-person visits as needed, including home, community, and treatment settings; transport and accompany members to services when necessary.
• Ensure thorough and timely documentation of all member interactions and care plans using Reema's proprietary app, adhering to HIPAA and confidentiality regulations.
• Represent Reema Health positively, working collaboratively within a fast-paced startup environment and engaging with community resources.

Qualifications and Experience

• Bachelor’s degree in relevant fields such as Social Work, Human Services, Psychology, or Health Sciences, or equivalent related experience.
• At least three years of direct experience working with the target population and community services.
• Strong commitment to working with individuals needing complex health support, with experience in crisis planning, case management, and safety protocols.
• Highly developed skills in critical thinking, time management, multitasking, and strategic planning.
• Excellent relationship-building skills to foster meaningful connections and initiate engagement.
• Technologically proficient with Google Workspace and capable of quickly adapting to new digital tools and troubleshooting technical issues independently.
• Valid Driver’s License, insurance, and reliable transportation required, with the ability to travel 25-50% within a 25-mile radius.
• Must be 18 years or older; contingent on passing background check and pre-employment drug screening.

Work Schedule and Physical Requirements

• Workweek is Monday through Friday with occasional evening or weekend hours as needed.
• Ability to lift and carry up to 25 pounds occasionally.

Employee Benefits

• Competitive salary ranging from $50,000 to $54,000 annually.
• Comprehensive Medical, Dental, and Vision Insurance plans.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with company matching contributions.
• Employee Assistance Program for additional support.
• Technology stipend and mileage reimbursement.
• Paid family and medical leave along with accrued paid time off.

Diversity and Compliance

Reema Health is an equal opportunity employer committed to diversity and inclusion, ensuring recruitment and selection decisions are free from discrimination. Employees are expected to uphold confidentiality and federal, state, and local regulations.

Additional Information

Given the dynamic nature of a startup, the Community Guide role is subject to evolving responsibilities as the needs of the business change. The position demands strong interpersonal skills, empathy, and the resilience to support individuals facing trauma and complex challenges.