Commercial Technical Support Specialist - Catalog Products (Immunology Cell Separation & Cell Therapy)

About GenScript

Founded in 2002 and headquartered in New Jersey, GenScript Biotech Corporation is a leading biotechnology firm dedicated to advancing biotech and healthcare innovations. With a workforce of approximately 6,165 employees, the company serves over 200,000 customers across more than 100 countries and regions, committed to its mission of improving human and environmental health through biotechnology.

Job Summary

GenScript's Catalog Product Business Unit is expanding operations in Europe and seeks a motivated Commercial Technical Support Specialist. This role acts as the critical link among European commercial teams, customers, and internal stakeholders to enhance market growth for immunology cell separation and cell therapy/reagent products. Responsibilities include delivering strategic market insights, technical support, and commercial enablement to boost product adoption and regional business strategies.

Key Responsibilities

• Collaborate with management to develop and implement strategic, non-sales initiatives for the European cell separation product line ensuring set objectives are met.
• Provide comprehensive technical support and lead non-sales commercial promotion efforts for immunology cell separation products across Europe, addressing and resolving application-related technical issues.
• Drive marketing and awareness of cell therapy and reagent products regionally, increasing product visibility and recognition.
• Support European commercial teams through systematic customer profiling, targeted visits, and deliver expert product presentations, technical training, and hands-on application guidance.
• Offer ongoing product consultation, troubleshoot application queries, and deliver technical solutions to the commercial teams and clients across Europe.
• Monitor and analyze market trends, policies, and technological advancements within the European cell therapy and reagent sectors, feeding insights back to support research and product development.
• Conduct competitor technology and product analysis, preparing detailed reports to inform strategic decision-making.
• Work closely with R&D, marketing, and commercial teams to facilitate product launches, promotions, and technical enhancements within the region.
• Undertake additional tasks as delegated by the line manager.

Candidate Profile

• Advanced degree (MSc or PhD) in Immunology, Structural Biology, Molecular Biology, Protein Engineering, Biochemistry, Microbiology, Cell Biology, Biotechnology, Medicine, or related disciplines.
• Between 1 to 2 years of commercial experience in life sciences, preferably with catalog-based portfolios involving cell separation, cell therapy, or reagent products.
• Strong skills in market research and competitive analysis with the ability to produce insightful reports highlighting industry movements and competitor offerings.
• Excellent communication, logical reasoning, problem-solving abilities, and interpersonal skills to effectively engage customers and collaborate internally.
• Proven experience working cross-functionally with commercial and R&D teams to resolve challenges collaboratively.
• High ownership, responsiveness, and eagerness to learn; able to adapt swiftly to dynamic work environments and cultural nuances in Europe.
• Fluency in English and Chinese is mandatory; proficiency in German or French is advantageous.
• Willingness to travel for business purposes up to 50% of the time.
• Candidates must have the legal authorization to work in the UK, Germany, or France as GenScript does not sponsor work visas for this position.

Working Conditions

This is a full-time role (40 hours per week) with remote working arrangements based in the United Kingdom, Germany, or France.

Recruitment Process

• Initial virtual call with a recruiter to review candidate background and discuss the role.
• Detailed interview with the hiring manager focused on skills and team compatibility.
• Panel interview involving key team members with a case study presentation.
• Reference checks are part of the final selection steps.

Additional Information

GenScript does not accept unsolicited resumes from recruitment agencies for this vacancy. Only applications submitted through verified channels will be considered. GenScript is an equal opportunity employer committed to diversity and inclusion across all protected categories and maintains a drug-free workplace. Communication will only be conducted through official application platforms.

Benefits

Employees enjoy comprehensive medical, dental, and vision insurance options plus a 401(k) plan with company matching fully vested from day one. Paid parental leave is available after three months of employment. The paid time off benefits include vacation, personal, sick leave, floating holidays, and company-recognized holidays. Additional benefits encompass flexible spending accounts, health savings accounts, various insurance coverages (life, AD&D, disability, legal assistance), supplemental plans (pet, critical illness, accident, hospital indemnity), commuter programs, wellness initiatives, and peer recognition programs fostering a supportive and empowering work culture.