Commercial Operations Manager I

Role overview

This position is a senior individual contributor role within Business Development in KSA, based in Riyadh. The person in this role will own revenue operations across the customer journey from lead generation through conversion, retention, and expansion. The job sits at the center of Sales, Account Management, Marketing, Finance, and Product, helping the business scale with clear processes, strong data, and consistent execution.

The role goes beyond support work. It is responsible for building and improving the operating model, influencing tooling choices, and shaping how commercial performance is tracked and improved.

Revenue strategy and performance insights

• Take ownership of reporting for the full revenue funnel, covering pipeline creation, conversion, merchant onboarding, retention, and expansion revenue.
• Create and maintain leadership-level dashboards and reporting structures that help senior leaders and the Board make decisions.
• Run quarterly and yearly revenue planning activities, including capacity planning, pipeline coverage checks, and forecast accuracy reviews.
• Spot risks, patterns, and growth opportunities through structured analysis and turn those findings into recommendations for leadership.
• Define and maintain the company’s revenue metrics framework so teams across BD, AM, Finance, and Product use the same definitions and reporting standards.

Go-to-market operations

• Own the design and ongoing improvement of GTM processes for Business Development and Account Management.
• Build practical playbooks, SOPs, and operating frameworks that make the teams more efficient and consistent.
• Work with BD and AM leaders to identify bottlenecks, design fixes, and support implementation across the business.
• Manage lead allocation, routing rules, and pipeline governance to improve coverage, response speed, and conversion across inbound, partners, referrals, and internal transfers.
• Support territory planning, segmentation, and capacity modelling together with BD leadership.

Account management operations

• Set and maintain operational standards for Account Management, including performance tracking, health scoring, and visibility into renewals and expansion opportunities.
• Lead initiatives that improve AM productivity, customer retention, and expansion revenue.
• Own bandwidth planning and internal transfer workflows so resources are allocated effectively across AM teams.
• Help AM leadership establish structured QBR and performance review rhythms.

CRM and revenue technology ownership

• Own the strategy, governance, and continuous improvement of the CRM and the wider revenue technology stack.
• Lead CRM design decisions, including automation, pipeline setup, data structure, and integrations with marketing automation, BI, and finance tools.
• Set and enforce standards for data quality, field governance, and pipeline hygiene across revenue teams.
• Assess, implement, and embed new revenue tools while managing vendor relationships and internal change management.
• Drive adoption across BD and AM through enablement programs and clear accountability.

Cross-functional leadership

• Act as the main RevOps partner in cross-functional work with Product, Finance, Risk, Marketing, and Partnerships.
• Design the operating model for new channel partnerships, product launches, and market expansion efforts, turning strategy into execution plans.
• Represent Revenue Operations in leadership discussions and planning forums.
• Manage dependencies across merchant onboarding, product integrations, and partner go-lives to ensure timely, high-quality delivery.

Team and capability development

• Coach and support junior Revenue Operations team members to strengthen team capability and operational maturity.
• Promote structured problem-solving, analytical decision-making, and continuous improvement across commercial teams.
• Contribute to the long-term growth of the RevOps function, including hiring plans, process maturity roadmaps, and tooling direction.

Experience and skills

This role calls for 4 to 8 years of progressive experience in Revenue Operations, Sales Operations, or Commercial Strategy, including at least 2 years in a senior or lead role. Hands-on ownership of CRM platforms at an administrative or architectural level is expected, along with strong capability in revenue analytics such as pipeline modelling, forecasting, funnel analysis, and cohort reporting.

The ideal candidate can work directly with VP-level and C-suite stakeholders, translate business strategy into operational action, and use data tools confidently. Strong proficiency in Google Sheets or Excel is required, and SQL plus BI tools such as Looker, Tableau, or Metabase are preferred. The role also demands experience leading cross-functional initiatives with senior stakeholders, as well as excellent analytical thinking, structured communication, and executive presentation skills.

Preferred background

• Experience in fintech, payments, BNPL, lending, or marketplace models is an advantage.
• Practical exposure to CRM automation, workflow logic, and API-based integrations is useful.
• Background in forecasting revenue, setting quotas, or designing incentive compensation is beneficial.
• Experience building or scaling a Revenue Operations function from an early stage is valuable.
• Exposure to GTM strategy, market expansion, or channel partnership operations is a plus.

Success measures

• Accuracy, quality, and timeliness of revenue reporting and forecasting.
• Pipeline health and coverage levels across BD and AM.
• CRM data quality scores and adoption levels among commercial teams.
• Speed and efficiency of lead-to-close and onboarding processes.
• Clear business impact from operational improvements on team productivity.
• Delivery of cross-functional initiatives against scope, quality, and deadlines.
• Growth and capability development of junior RevOps team members.

Additional information

Department: Business Development. Location: KSA, Riyadh, Saudi Arabia. This is a full-time, onsite position.

No salary, perks, application deadline, or vacancy count were provided in the source.