Cluster Director of Business Development

Overview

We are seeking enthusiastic and driven sales professionals dedicated to delivering exceptional customer service and executing all business requirements effectively. The Cluster Director of Business Development will be crucial in driving sales activities, maximizing revenue opportunities across the property cluster, and leading the Meetings, Incentives, Conferences, and Exhibitions (MICE) business segment.

Primary Responsibilities

• Oversee business requirements for the hotel’s top-tier accounts through diverse sales and marketing initiatives.
• Conduct tours showcasing hotel facilities and services to potential clients.
• Develop and implement sales action plans to promote hotel amenities, services, and promotional campaigns.
• Collaborate with the main account manager from the area sales office to handle incoming leads.
• Support the execution of the property sales plan and actively participate with the executive committee in annual sales planning.
• Maintain and update comprehensive files for key accounts, including competitor pricing, promotions, and strategic movements.
• Compile and submit monthly sales reports to relevant stakeholders.

Qualifications and Experience

Candidates must possess a degree in sales along with at least two years of postgraduate work experience, preferably within the hotel sector. Proficiency in computer applications, outstanding presentation abilities, and advanced communication skills — written and verbal — in English are essential. Additional language skills are advantageous. The candidate must also be willing and able to travel nationally and internationally.

Competencies and Skills

The ideal individual will have a customer-focused and service-driven mindset combined with a proactive attitude and a strong ambition to achieve results. Flexibility, integrity, and professionalism with both clients and team members are required. Proven experience in exceeding sales targets and the capability to develop and execute sales strategies and account plans are vital. Core competencies include:

• Business Acumen
• Influencing and Negotiation
• Strategic Planning
• Team Leadership
• Appreciation of Diversity
• People Management
• Adaptability to changing environments
• Results Orientation
• Customer Centricity
• Operational Management