Cluster Collections Manager

About the Company

PhonePe Limited is an Indian digital payments and financial services company whose flagship app was launched in August 2016. By April 2025, it had more than 60 crore registered users, a merchant acceptance network covering over 4 crore merchants, and processes more than 33 crore transactions every day. Its annualized total payment value exceeds INR 150 lakh crore.

The company also offers financial products such as insurance, lending and wealth solutions, along with newer consumer technology businesses like Pincode, a hyperlocal e-commerce platform, and Indus AppStore, a localized Android app store. Its broader mission is to help every Indian progress by improving access to money and services.

Work Culture

The organization encourages employees to take ownership from day one, work with speed, and solve complex problems by building strong frameworks when needed. It values trust, accountability, and a high level of effort, while offering the opportunity to work on products that impact millions of users.

Role Summary

This position is responsible for leading collections activities for an assigned cluster in Chandigarh. The role involves managing collection teams and recovery partners, improving delinquency performance, maintaining compliance, and driving operational excellence through data-backed decisions.

Key Responsibilities

• Supervise and guide a team of collection executives, while also coordinating with third-party recovery agencies to ensure target achievement.
• Track collection performance indicators such as resolution outcomes and delinquency buckets to improve customer experience and efficiency.
• Own delinquency control and recovery efforts for the assigned portfolio, including actions to reduce roll rates and bucket-level overdue exposure.
• Design and execute collection strategies suited to the nature of overdue accounts in the cluster, based on portfolio analysis and trend review.
• Ensure that all collection activities follow internal SOPs, company policies, and applicable regulatory requirements.
• Review the delinquent portfolio daily, prepare periodic reports, and communicate challenges along with corrective actions to stakeholders.

Functional Strengths Needed

• Ability to lead, coach, and inspire a team to meet collection goals.
• Strong analytical thinking with the capability to use data for performance improvement.
• Clear communication skills for working with internal teams, leadership, and external agencies.
• Strong results orientation with a focus on delivering both immediate and longer-term outcomes.

Qualifications

• A graduate degree is required.
• At least 5 years of experience in collections is needed.
• Of the total experience, 1 to 2 years should be in a team lead or supervisory capacity.
• Experience in a bank, new-age NBFC, or fintech environment is preferred.
• The candidate should be confident in leading teams, making sound decisions under pressure, and communicating proactively.

Benefits

This is a full-time employee role, so the following benefits apply:

• Insurance coverage including medical, critical illness, accidental, and life insurance.
• Wellness support such as an employee assistance program, onsite medical center, and emergency support system.
• Parental support including maternity benefits, paternity benefits, adoption assistance, and day-care support.
• Mobility support such as relocation benefits, transfer support policy, and travel policy.
• Retirement benefits including employee PF contribution, flexible PF contribution, gratuity, NPS, and leave encashment.
• Additional support such as higher education assistance, car lease, and salary advance policy.

Equal Opportunity and Accommodation

The company maintains an inclusive hiring environment and does not discriminate on the basis of gender, sexual preference, religion, race, color, or disability. Candidates needing assistance or reasonable accommodation during the hiring or onboarding process can request support through the designated accommodation process.