Cluster Collections Manager

About PhonePe

PhonePe Limited is an Indian company best known for its digital payments app, which launched in August 2016. By April 2025, the platform had crossed 60 crore registered users and built a merchant acceptance network of more than 4 crore merchants. The company now processes over 33 crore transactions every day and has an annualized total payment value of more than INR 150 lakh crore.

Beyond payments, PhonePe operates additional businesses in financial services, including insurance, lending, and wealth, along with consumer technology offerings such as Pincode for hyperlocal commerce and Indus AppStore for the Android ecosystem. Its mission is to help every Indian move ahead by improving access to money and services.

Culture at PhonePe

PhonePe emphasizes ownership, speed, and accountability. Team members are expected to bring strong execution, solve challenging problems, and help build scalable systems that serve millions of users. The workplace is designed to encourage trust, initiative, and collaboration.

Role Overview

The Cluster Collections Manager will be responsible for leading collections activity in an assigned cluster, managing execution through internal teams and external recovery partners, and ensuring strong portfolio health, compliance, and performance.

Key Responsibilities

• Supervise and guide a team of Collection Executives while coordinating with third-party recovery agencies to ensure target delivery.
• Oversee the collections workflow for the assigned cluster and track important performance indicators such as resolution rates and delinquency bucket movement.
• Own delinquency control and overdue recovery efforts, with a focus on reducing roll rates and limiting bucket-level delinquencies.
• Create and implement collection strategies suited to the nature of overdue accounts in the cluster, using portfolio analysis and data-led decision-making.
• Ensure full compliance with collections SOPs, internal controls, and applicable regulatory requirements.
• Monitor delinquent accounts on a daily basis, review performance regularly, and share clear reports on progress, issues, and corrective actions.

Functional Competencies

• Leadership ability to coach, direct, and energize a team toward collections goals.
• Strong analytical thinking for trend analysis, performance tracking, and process improvement.
• Clear communication skills for working with team members, senior stakeholders, and external agencies.
• A results-driven mindset focused on meeting and exceeding short- and long-term targets.

Qualifications and Attributes

• A graduate degree is required.
• At least 5 years of experience in collections is needed, including 1 to 2 years in a team lead or supervisory capacity.
• Experience in a bank, new-age NBFC, or fintech organization is preferred.
• Ability to lead teams effectively and maintain performance under pressure.
• Strong judgment, proactive communication, and a hands-on approach to problem-solving.

Employee Benefits

Full-time employees may be eligible for the following benefits; these do not apply to interns or contract roles.

• Insurance coverage including medical, critical illness, accidental, and life insurance.
• Wellness support such as an employee assistance program, onsite medical center, and emergency support system.
• Parental support benefits including maternity assistance, paternity benefit program, adoption assistance, and day-care support.
• Mobility-related support such as relocation benefits, transfer support policy, and travel policy.
• Retirement benefits including employee PF contribution, flexible PF contribution, gratuity, NPS, and leave encashment.
• Additional support such as higher education assistance, car lease, and salary advance policy.

Equal Opportunity and Accessibility

PhonePe promotes an inclusive environment that values individuality, creativity, innovation, and diverse perspectives. The company is an equal opportunity employer and does not discriminate on the basis of gender, sexual preference, religion, race, color, or disability. Candidates who need help or reasonable accommodation during the application, interview, or onboarding process can request support for their specific needs.