Cluster Collection Manager - Muzaffarpur, Bihar

About the Company

PhonePe is an India-headquartered digital payments and financial services company. Its flagship payments app went live in August 2016. By April 2025, the platform had crossed 60 crore registered users and supported a merchant acceptance network of over 4 crore merchants. The company also handles more than 33 crore transactions each day, with an annualized total payment value exceeding INR 150 lakh crore.

In addition to payments, PhonePe offers financial products such as insurance, lending, and wealth solutions, along with newer consumer tech offerings including Pincode, a hyperlocal commerce platform, and Indus AppStore, a localized Android app marketplace. The company’s broader mission is to help every Indian move ahead by improving access to money and services.

Work Culture

PhonePe emphasizes ownership, speed, and problem-solving. Team members are expected to take responsibility end-to-end, work through challenging problems, and contribute to building platforms that serve millions of users. The environment is designed for people who enjoy collaboration, execution, and building with purpose.

Role Overview

The Cluster Collection Manager will lead collections operations for an assigned cluster, manage field and recovery teams, and help improve delinquency control, recovery performance, and compliance. This role requires strong leadership, analytical thinking, and the ability to work in a fast-paced, target-driven environment.

Key Responsibilities

• Supervise and guide a team of collection executives, while also coordinating with external recovery partners to ensure consistent execution.
• Own the collections process for the assigned cluster and track important metrics such as resolution performance and delinquency bucket movement.
• Manage overdue accounts and recovery efforts, with the goal of reducing roll rates and controlling bucket-level delinquency.
• Design and implement collections actions suited to the profile of overdue accounts in the cluster, using portfolio data to shape decisions.
• Ensure all collections activity follows internal procedures, standard operating guidelines, and relevant regulatory requirements.
• Review delinquent portfolios on a daily basis and share regular reports covering performance, challenges, and recommended actions.

Functional Competencies

• Lead, coach, and motivate the team to meet collections goals with clear direction and regular feedback.
• Use data and performance trends to identify opportunities for process improvement and better outcomes.
• Communicate effectively with team members, senior stakeholders, and third-party agencies.
• Stay focused on achieving targets and delivering both immediate and long-term results.

Qualifications and Attributes

• A graduate degree is required.
• At least 5 years of overall experience in collections is required.
• At least 1 to 2 years of experience should be in a team lead or supervisory capacity.
• Experience in a bank, new-age NBFC, or fintech organization is strongly preferred.
• Strong leadership and team motivation skills are important.
• The role calls for sound judgment and the ability to perform well under pressure.
• Good communication skills and a proactive approach are expected.

Employee Benefits

This is a full-time employee role, so the following benefits apply:

• Insurance coverage including medical, critical illness, accidental, and life insurance.
• Wellness support such as employee assistance, an onsite medical center, and emergency support systems.
• Parental support benefits including maternity, paternity, adoption assistance, and day-care support.
• Mobility support such as relocation benefits, transfer support, and travel policy coverage.
• Retirement-related benefits including PF contribution, flexible PF, gratuity, NPS, and leave encashment.
• Additional support such as higher education assistance, car lease options, and salary advance policy.

Equal Opportunity and Accessibility

PhonePe follows an inclusive hiring approach and welcomes applicants from diverse backgrounds. The company does not discriminate on the basis of gender, sexual preference, religion, race, color, or disability. Candidates who need assistance or reasonable accommodation during hiring, interview, or onboarding can request support through the company’s accommodation process.

Additional Information

This opportunity is based in Muzaffarpur, Bihar, India and is a full-time onsite position.