Client Solutions Manager, Media and Entertainment (12-month Fixed Term Contract)

About the Role

The Client Solutions team collaborates closely with prominent clients and agencies to achieve measurable business results by leveraging TikTok's advertising platform. Acting as strategic advisors, the team combines platform knowledge, industry insights, and a thorough understanding of client objectives.

Core Responsibilities

• Function as a trusted consultant for key Media and Entertainment clients, guiding them to optimize their performance through comprehensive funnel strategies and innovative platform solutions.
• Manage client relationships from onboarding to campaign planning, execution, optimization, and detailed reporting.
• Partner with Brand Partnerships teams to drive upselling, contract renewals, and strategic account expansion, aligning with overall business goals.
• Evaluate campaign results and deliver data-backed insights to improve return on investment, efficiency, and future media spend.
• Conduct routine business reviews, proactively uncovering growth opportunities and avenues to enhance performance.
• Oversee campaign lifecycles, ensuring timely delivery of creative assets, compliance with specifications, and platform readiness in coordination with the execution team.
• Serve as a subject matter expert on TikTok advertising solutions, providing client education and support on new advertising tools, formats, and measurement products.
• Collaborate with cross-functional groups including Product, Marketing Science, Measurement, and Creative Lab to solve challenges and scale tailored solutions.
• Contribute to internal knowledge sharing and help develop scalable best practices for the Client Solutions team.

Required Qualifications

• Experience in client solutions, account management, or digital advertising with a strong emphasis on client interaction.
• Proven ability managing multi-format advertising campaigns that include both branding and performance objectives.
• Solid understanding of ad tracking and attribution technologies such as Pixel, Events API/CAPI, and Mobile Measurement Partners (MMPs).
• Strong analytical abilities to interpret data and translate insights into actionable business guidance.
• Hands-on experience with campaign setup, monitoring, and optimization.
• Proficiency in Excel or Google Sheets; comfortable using visualization software tools.
• Excellent written and verbal communication skills in English for client interaction.

Preferred Qualifications

• Exposure to or experience within the Media and Entertainment industry.
• Adaptability to fast-changing environments, ambiguity, and evolving priorities.
• Background in delivering cross-functional projects with product or engineering teams.
• A strong interest in digital trends and a deep understanding of social media dynamics.

About TikTok

TikTok is the top platform for short-form mobile video, committed to inspiring creativity and spreading joy. Headquartered globally in Los Angeles, Singapore, and other major cities, TikTok fosters a diverse and inclusive workplace where all employees' backgrounds and perspectives are valued.

Why Work With Us

At TikTok, fostering creativity is central. Our product empowers authentic self-expression and connection among users worldwide. Our team embraces collaboration, curiosity, and resilience in a fast-growing tech environment, continuously innovating with an "Always Day 1" mindset. We are passionate about diversity, inclusion, and creating meaningful impact for our communities and users.

Diversity & Inclusion

We prioritize building a workplace that appreciates diverse skills, experiences, and viewpoints, reflecting the global communities our platform serves. We are dedicated to cultivating an inclusive environment and celebrate the unique contributions everyone brings to the team.