Chief of Staff

About Lyfe Hardware

Lyfe Hardware is a rapidly expanding US-based ecommerce brand specializing in home improvement and architectural hardware products. Operating across platforms like Shopify, Amazon, and other key marketplaces, they seek an experienced individual to streamline operations, accelerate execution, and bring strategic focus to the growing business.

Role Overview

This leadership position involves partnering directly with the founders to translate strategic goals into action by managing and optimizing business workflows and leveraging technology and automation. The Chief of Staff will spearhead coordination across ecommerce, marketing, catalogue, and product teams to ensure cohesion and progress.

Key Responsibilities

• Oversee end-to-end project management including ecommerce channel expansions, marketing campaigns, product launches, and catalogue oversight.
• Translate founder vision into clear, actionable plans with defined deadlines and assigned responsibilities, ensuring delivery.
• Resolve team roadblocks promptly to maintain momentum.
• Collaborate closely with marketing to align on campaign planning, creative processes, and launch execution, understanding metrics like CAC, ROAS, and funnel optimization.
• Synchronize efforts between creative, copywriting, paid ads, email, and content teams.
• Develop and maintain practical project frameworks, SOPs, and tracking tools to enhance operational transparency without unnecessary bureaucracy.
• Implement and manage project workflows using Asana and identify repetitive tasks for automation via tools such as Zapier, Make, AI software, and n8n.
• Drive cross-team communication and coordination, run effective meetings, and manage team members, contractors, and agency relationships.
• Forecast risks and ensure timely project completion with meaningful business impact, providing insightful progress reports to founders.

Success Criteria Within 90 Days

• Ownership and clarity brought to 3–5 ongoing initiatives.
• Improved marketing project execution with structured workflows and timelines.
• Enhanced founder visibility into operational progress.
• Introduction of multiple automations saving significant time weekly.
• Adoption and active use of systems developed during onboarding.

Candidate Profile

• 8 to 12 years of experience in ecommerce or digital business settings, including agency, brand, or marketplace.
• Hands-on experience managing ecommerce operations on platforms such as Shopify, Amazon, Wayfair, or Walmart.
• Strong grasp of digital marketing principles and demonstrated ability to lead marketing projects or teams.
• Experience in startups or fast-growth companies requiring multitasking and proactive problem-solving.
• Proficiency using project management software, particularly Asana.
• Proven ability to establish systems, SOPs, and operational processes from scratch.
• Experience leading teams with authority beyond merely coordinating tasks.
• Excellent verbal and written communication skills in English.
• Ability to manage geographically dispersed remote teams across different time zones.
• Comfortable with emerging technologies including AI and automation tools.

Bonus Qualifications

• Prior work experience as a direct operational support to founders or C-suite executives.
• Background in catalogue management, product launches, or creative operations.
• Hands-on use of automation platforms like Zapier, Make, ChatGPT, or n8n.
• Knowledge in SEO, marketplace operations, or ecommerce analytics.
• Experience scaling business from early stages and overcoming growth challenges.

Technical Environment

• Project & collaboration tools: Asana, Notion, Slack, Loom, Google Workspace.
• Ecommerce platforms: Shopify, Amazon Seller Central, ERP/OMS systems.
• Automation & AI: Zapier, Make, n8n, ChatGPT, other AI-enabled tools.

Work Conditions

• This is a fully remote position requiring candidates to have their own reliable computing device and stable internet.
• A professional home office setup is essential.
• Company hardware is not provided.

Why Join Lyfe Hardware?

• Work directly with founders who value execution and autonomy over bureaucratic processes.
• Opportunity to own significant business outcomes and influence operational models.
• Flexible remote schedule with required EST overlap for collaboration.
• Experience rapid growth environment and tangible impact on revenue.
• A culture that embraces automation, AI, and continuous operational improvement.
• A trust-driven workplace with no micromanagement.