Chief of Staff

Company Overview

Wider Circle is dedicated to fostering healthier communities by connecting neighbors through its Connect For Life program, which integrates in-person and virtual activities aimed at enhancing mental and physical wellbeing. The organization employs locally-based, culturally aware engagement professionals and uses advanced analytics to support this mission focused on improving life for older adults and underserved populations.

Role Summary

Serving as Chief of Staff to the Chief Delivery Officer, you will act as a strategic partner in leading Wider Circle's Delivery division, which manages programs supporting over 50,000 members nationwide. This pivotal position is ideal for someone eager to influence a rapidly expanding healthcare delivery entity growing its revenue from $20 million to $100 million annually. You will facilitate turning strategy into operational reality and establish frameworks that enable more agile and informed decision-making by leadership.

Key Responsibilities

• Manage and own the organizations operating rhythms, including quarterly planning, business assessments, performance tracking, and forecasting within Delivery.
• Create and maintain executive dashboards for real-time monitoring of operational, financial, and organizational metrics.
• Lead reviews of executive performance to foster accountability throughout the organization.
• Collaborate with the Chief Delivery Officer to convert enterprise strategies into detailed operational plans and steer execution amidst changing priorities.
• Drive and coordinate strategic projects that span several business units or require high-level sponsorship.
• Oversee operational preparedness for new clients, acquisitions, and new delivery models involving cross-departmental coordination.
• Identify challenges and remove cross-functional obstacles proactively to prevent delays.
• Support leaders across business lines in meeting objectives related to operations, financials, quality, and growth by resolving issues and enhancing execution.
• Provide advisory support to line leaders by prioritizing initiatives, solving operational complexities, and eliminating execution barriers.
• Implement process improvements using Lean Six Sigma or equivalent methodologies to standardize and scale Delivery operations.
• Assist with organizational structure, workforce planning, change management, and developing governance frameworks to support ongoing scalability.
• Maintain and support standard operating procedures and process consistency across delivery functions.

Qualifications and Experience

• Over 10 years in advancing leadership roles within healthcare, managed care, or similar service delivery sectors, encompassing both operational and analytical facets.
• Direct experience overseeing operations with a focus on workflow design, KPIs, and dashboard development.
• Familiarity with Medicare, Medicaid, or population health initiatives.
• Proven ability to design and scale complex programs rapidly under tight deadlines.
• Strong expertise in KPI creation, executive-level dashboards, and leveraging data to inform decisions.
• Skilled in process improvement techniques such as Lean Six Sigma, with demonstrated outcomes.
• Excellent communication skills at the executive level, including preparation of board-level presentations and strategic proposals.
• Bachelors degree required; advanced qualifications like an MBA or PMP certification are advantageous.

Compensation and Benefits

• Annual base salary between $130,000 and $150,000.
• Performance-based annual bonuses.
• Comprehensive health plans covering medical, dental, and vision care.
• 401(k) retirement savings plan.
• Substantial paid time off for rest and renewal.
• Employee support services through an assistance program.
• Flexible spending accounts for health and dependent care.
• Health savings accounts for medical expenses.
• Optional voluntary disability insurance.
• Basic life insurance and accidental death and dismemberment coverage.
• Assistance program for adoption-related expenses.