Job description

About BJAK

BJAK was founded in 2019 with a mission to provide smarter methods for individuals to plan, save, and grow their money. Originating as the first mobile-first insurance platform in Southeast Asia, BJAK has made insurance accessible online to millions and is now the leading platform in the region. The company is expanding its services beyond insurance to include spending, saving, investing, exchanging, and travel solutions, aiming to help people maximize the value of their money every day.

BJAK's global team, comprising over 20 nationalities working both remotely and from offices, values passionate individuals committed to building innovative financial products to benefit everyone.

Role Overview

The Chief of Staff will play a key role in advancing BJAK's AI Neobank expansion across products, markets, and teams. This senior operational position requires aligning leadership, managing operating cadence, resolving cross-functional challenges, and transforming strategic plans into tangible outcomes.

Key Responsibilities

Drive execution of strategic priorities related to the AI Neobank initiative.
Establish and oversee operating rhythms including OKRs, leadership updates, decision tracking, and ensuring accountability.
Coordinate complex workstreams spanning product development, engineering, licensing, market expansion, partnerships, finance, and operations.
Develop concise decision memos, preparation of board and leadership presentations, execution plans, and performance evaluations.
Proactively identify potential gaps, risks, and dependencies to prevent serious obstacles.
Support leadership in making informed trade-offs involving people, capital, product, and market priorities.
Manage special projects that require senior-level judgement and cross-functional authority.

Required Qualifications & Skills

Proven operational experience in leading strategic execution across multiple teams.
Excellent decision-making, communication, prioritization, and execution skills.
Comfortable collaborating with founders, CEOs, leadership teams, and senior external stakeholders.
Ability to thrive in ambiguous environments with minimal guidance.
Capable of transitioning seamlessly between high-level strategy and detailed implementation without loss of quality.
Strong business analysis, problem-solving, and writing skills.
Experience in startups, consulting, strategy, operations, fintech, financial services, or regional market expansion is highly valued.

Personal Attributes

A builder who accelerates company progress with clarity.
Can challenge, align, and unblock teams efficiently without creating unnecessary bureaucracy.
Keeps close attention to data, ownership, and deadlines.
Balances strategic insight with hands-on execution capabilities.
Exhibits low ego, strong ownership, and a bias for action.

Unsuitable Candidates

Individuals seeking only advisory roles.
Those unable to handle pressure, ambiguity, or senior-level accountability.
People who focus on process creation without enhancing execution.
Those avoiding operational details.
Candidates prioritizing status over ownership.

Additional Details

This position is remote but exclusively open to candidates residing in Germany, as it is focused on this market. The primary working language at BJAK is English, and strong English communication skills are essential.

Interview Process

An online assessment or practical task.
A technical interview.
A final round interview with the CEO.

The recruitment process is designed for speed, aiming to complete within one week for strong candidates. Prompt completion of assessments is prioritized.