Chief of Staff

About BJAK

BJAK began in 2019 with a mission to provide smarter ways for people to plan, save, and grow their finances. Originating as the region's first mobile-first insurance platform, BJAK has become the leading insurance platform in Southeast Asia. Now expanding beyond insurance, BJAK focuses on services including spending, saving, investing, exchanging, and travel, aiming to help customers maximize the value of their money daily.

With a diverse workforce of over 20 nationalities working worldwide, BJAK seeks talented, passionate individuals committed to building cutting-edge financial products that redefine accessibility for all.

Role Overview

The Chief of Staff role at BJAK is a senior leadership execution position responsible for advancing the expansion of BJAK's AI-driven Neobank across products, markets, and teams. This role requires aligning leadership, managing operational cadence, resolving cross-team challenges, and translating strategic goals into actionable, measurable outcomes.

Key Responsibilities

• Lead the execution of strategic initiatives related to BJAK's AI Neobank priorities.
• Establish and maintain operational rhythms including OKRs, leadership communication, decision tracking, and accountability frameworks.
• Coordinate critical workstreams across departments such as product, engineering, licensing, market expansion, partnerships, finance, and operations.
• Develop clear decision documents, leadership and board presentations, execution plans, and performance analyses.
• Anticipate and address potential gaps, risks, and dependencies before they escalate.
• Support leadership in making informed trade-offs regarding personnel, capital allocation, product focus, and market priorities.
• Handle special projects requiring senior-level judgment and cross-functional authority.

Candidate Profile

• Proven track record in driving strategic initiatives and operational excellence across teams.
• Exceptional judgment, communication skills, ability to prioritize, and strong execution follow-through.
• Comfortable partnering with founders, CEOs, senior leadership, and external stakeholders.
• Capable of navigating ambiguity and limited supervision.
• Able to bridge high-level strategy with detailed implementation effectively.
• Strong written communication, analytical thinking, and problem-solving capabilities.
• Experience in startups, consulting, strategy, operations, fintech, financial services, or regional growth is advantageous.

Personal Attributes

• Drives organizational speed and clarity.
• Aligns, challenges, and unblocks teams without introducing unnecessary bureaucracy.
• Focuses on factual data, ownership, and deadlines.
• Balances strategic decision-making with hands-on execution.
• Demonstrates humility, strong ownership, and a bias towards action.

Unsuitable Candidates

• Those seeking purely advisory roles.
• Candidates unable to handle pressure, ambiguity, or senior responsibility.
• Individuals who introduce processes without improving results.
• Those avoiding operational details.
• Candidates who prioritize status over ownership.

Additional Information

This position is remote but limited to candidates residing in Ireland, as the hiring is Ireland-specific. English proficiency is essential as it is the main language used in BJAK's global teams.

Interview Process

• Online assessment or practical evaluation.
• Technical interview.
• Final interview with the CEO.

Top candidates can expect the recruitment process to be concluded and offers made within one week from the interview start, with priority given to those who complete assessments swiftly.