Business Support Specialist

Role overview

This is a customer support role for a partner company in a fast-moving software setting. The position is centered on helping clients get the most from a management platform by resolving issues, answering product questions, and offering practical guidance. Day-to-day work will involve customer conversations over phone, email, and live chat, so clear communication, active listening, and a calm, solutions-first approach are essential.

The role is a strong starting point for someone who wants hands-on exposure to software systems and customer success processes, with opportunities to build a long-term career in a collaborative, service-driven environment.

Key responsibilities

• Receive inbound customer requests, ask the right questions, identify the root cause, and determine the most suitable fix.
• Provide timely support for technical and product-related questions across phone, email, and live chat.
• Record customer conversations, issues, and resolutions accurately in CRM tools such as Salesforce.
• Walk users through product features, integrations, and recommended best practices so they can use the platform effectively.
• Stay current on product changes, new functionality, and internal procedures.
• Work with internal colleagues to route complex matters and support quick resolution.
• Communicate with professionalism and empathy while balancing several customer interactions at once.
• Help improve support workflows and overall customer experience quality over time.

What the employer is looking for

• 0 to 5 years of experience in customer service, technical support, or another client-facing role.
• Strong speaking and writing skills, with the ability to build rapport quickly.
• A comfortable, tech-friendly mindset and the ability to learn new systems fast.
• Good analytical thinking and problem-solving ability.
• Ability to juggle priorities, manage time well, and stay organized in a busy environment.
• Comfort working independently while still contributing as part of a team.
• Exposure to CRM platforms such as Salesforce is beneficial.
• An Associate’s or Bachelor’s degree is preferred, though not mandatory.
• Interest in technology, or experience in the beauty or wellness space, is considered an advantage.

Benefits and compensation

• Annual pay of $39,000 to $40,000.
• Paid time off package that includes 3 weeks of PTO, 10 paid holidays, 5 sick days, and 1 personal day.
• Medical, dental, and vision coverage with employer support.
• Fully paid life insurance and accidental death and dismemberment coverage.
• Short-term and long-term disability coverage, with the long-term policy paid by the employer.
• 401(k) plan with a 100% employer match on contributions up to 4%.
• Remote work available anywhere within the United States.
• Learning and development support, including unlimited Udemy access.
• Structured training and clear advancement paths in customer support and SaaS operations.

Application and hiring process

This role is being handled on behalf of a partner company, which oversees applications and subsequent hiring steps. Applications are reviewed using an AI-assisted matching process to compare candidates against the role’s core requirements. The best-fitting profiles are shortlisted and passed to the hiring employer, while final interviews, assessments, and hiring decisions are managed internally by that company.

Privacy notice

By applying, you agree that your personal data may be processed for candidate evaluation and shared with the hiring employer as part of the recruitment process. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection to processing at any time. AI tools may also be used to support parts of recruitment, such as resume review and response analysis, but human judgment remains central to the final decision.