- Experience
- 1+ yrs
- Salary
- USD 16 – USD 17 / hour
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Education
- High school diploma or GED
- Eligibility
- Applicants with a high school diploma or GED and at least 1 year of preferred experience in customer service or a related area may be suitable. The role is open for candidates who can work in a remote customer support setting.
- Resume
- Required to apply
Job description
Overview
Frontdoor is focused on changing the way homeowners care for and repair their most valuable asset: their home. Through its two major brands, the company draws on more than 50 years of experience to help members protect their homes from expensive, unexpected breakdowns by connecting them with a large network of vetted professional contractors.
American Home Shield, a market leader in home service plans with about two million members, helps homeowners manage costs and enjoy convenience by covering up to 23 key home systems and appliances. Frontdoor also offers a modern, all-in-one home repair and maintenance app powered by Streem technology, which lets homeowners connect in real time with experts through video chat to troubleshoot and solve problems. The app additionally provides DIY guidance, discounts, and other member benefits.
Role summary
As a Customer Care Associate, you will act as the face of the business for customers and business partners such as contractors and realtors. The role requires strong knowledge of product coverage and strict adherence to company guidelines, policies, and procedures while maintaining a professional, businesslike approach with both internal and external contacts. Your main goal is to deliver the best possible service experience to every customer.
What you'll do
- Support customers, contractors, and business partners through inbound and outbound phone calls, written communication, and electronic channels in line with policy, procedure, and contract coverage.
- Clearly explain and reinforce contract coverage for customers and contractors.
- Follow up with customers, contractors, and other business partners to make sure service concerns are resolved.
- Keep your knowledge up to date on policies, procedures, programs, and mandatory continuing education requirements.
- Take on additional duties when assigned.
Qualifications
A high school diploma or GED is required. At least 1 year of experience is preferred.
Required skills
- Strong computer literacy
- Sound judgment and problem-solving ability
- Careful attention to detail
- Ability to handle multiple tasks at once
- Comfort working in a fast-moving environment
Preferred background
- Prior customer service experience or related training is preferred.
Compensation and benefits
The role pays between $16 and $17 per hour, with the exact base pay determined by skills, qualifications, responsibilities, experience, and location.
Some positions at Frontdoor may also qualify for extra rewards and incentives; candidates can learn more from a recruiter.
Frontdoor offers a broad benefits package that includes medical/pharmacy, dental, vision, life, and disability insurance, along with weight loss and smoking cessation programs, a matching 401(k), and participation in the employee stock purchase plan.
Additional information
This role is associated with job locations across the United States, including Montgomery, AL; Little Rock, AR; Tallahassee, FL; Atlanta, GA; Jackson, MS; Raleigh, NC; Austin, TX; and Salt Lake City, UT.
Job ID: 2026-4112.
Company: AHS American Home Shield Corp.