Business Analyst

Role overview

This Business Analyst position sits within the Current Accounts Change Team in CAPL Technology for Retail Banking. The role supports transformation work across current account products and the related customer experience journeys. You will serve as the link between business stakeholders and technology teams, making sure requirements are captured accurately, prioritised appropriately, and delivered using Agile ways of working.

The role is based in Knutsford, with a hybrid working model. Day-to-day working locations will depend on the needs of the role and the business, and may include company offices, client sites, and home working. Full-time home working is not available.

Key responsibilities

You will lead requirements work from the Epic stage through to Features and User Stories. This includes working with Product Owners and stakeholders to gather, shape, document, and confirm business needs. You will write clear user stories with strong acceptance criteria and produce supporting analysis materials such as current-state and future-state process maps, wireframes, and context diagrams.

You will also take part in Agile delivery ceremonies, including daily stand-ups, sprint planning, backlog refinement, and retrospectives. In addition, you will help Product Owners rank backlog items according to business value and delivery objectives.

On the solution side, you will collaborate with Solution Architects and Engineering teams to ensure proposed designs are practical and aligned to the stated requirements. You will also support change control and governance, following Retail Banking CAPL demand and governance processes, and keep requirements up to date in JIRA across Epics, Capabilities, Features, and Stories.

Essential skills and experience

The role calls for strong analytical thinking and problem-solving ability, along with confidence working across both high-level and detailed requirement layers. You should have practical experience with Agile delivery, especially Scrum, and be comfortable using JIRA and Confluence.

Strong communication and stakeholder management skills are important, as is the ability to produce well-structured user stories, acceptance criteria, and process documentation. Familiarity with Better Backlogs and an understanding of current account products, including overdrafts and associated customer journeys, would be an advantage.

Inclusion and recruitment

Capgemini is a Disability Confident Employer at Level 2 under the UK Government scheme. Candidates who declare a disability and meet the minimum essential criteria for the role will be offered an interview. Applicants are asked to opt in during the application process.

What Capgemini offers

• A workplace recognised as a Great Place to Work for Wellbeing in 2024, with a strong focus on employee wellbeing.
• Access to trained Mental Health Champions across business areas and wellbeing tools such as Thrive and Peppy.
• Extensive learning and development opportunities, including thinktanks, hackathons, and access to 250,000 courses and a wide range of external certifications such as AWS, Microsoft, Harvard ManageMentor, and cybersecurity qualifications.
• The opportunity to join a company recognised by Ethisphere as one of the World’s Most Ethical Companies for 13 consecutive years.
• A culture centred on ethical decision-making, inclusion, innovation, and continuous growth.

About Capgemini

Capgemini is a global business and technology transformation partner that combines AI, technology, and people to deliver measurable business outcomes. With nearly 60 years of experience, the group operates in more than 50 countries and has around 420,000 team members. Its services span strategy, technology, design, engineering, and business operations, supported by a strong industry and partner ecosystem. The group reported global revenues of €22.1 billion in 2024.