Business Analyst - Insurance Domain

About Persistent Systems

Persistent Systems is a leader in AI-driven digital engineering and enterprise modernization, leveraging extensive technical knowledge and industry insights to empower clients to anticipate future challenges. Serving a global clientele that includes Fortune 50 companies and top banks in the US and India, as well as innovators in healthcare, Persistent blends innovation and agility to sustain growth and deliver competitive advantage. With recognition for innovation and leadership, the company has achieved significant revenue growth and maintains a workforce of over 25,000 professionals across 18 countries.

Position Overview

This full-time role based in London seeks a seasoned Business Analyst with over 10 years of experience, specializing in insurance-related domains, particularly in underwriting tooling and (re)insurance. The analyst will play a pivotal role in requirement gathering, stakeholder engagement, story authoring, and cross-functional collaboration within Agile teams.

Primary Responsibilities

• Gather and clarify requirements from diverse users, projects, and underwriting tooling teams, utilizing impact checklists to identify affected systems.
• Transform brief requests into well-defined epics and user stories, clearly outlining scope and outstanding decisions.
• Maintain strong engagement with end-users such as DataOps and Underwriters to ensure client-focused solutions.
• Create user stories with comprehensive acceptance criteria following the As a / I want / So that and Given / When / Then formats.
• Manage ticket progress through stages including analysis, high and low level refinements, ensuring Definition of Ready standards are met.
• Document field dictionaries, journey alternatives, system-specific behaviors, and explicitly flag external dependencies.
• Ensure consistent domain vocabulary, specify business rules for various roles, and map identifiers impacted by changes to support clear API and event contract definitions.
• Develop and maintain detailed Confluence feature pages encompassing business context, workflows, dependencies, and functional overviews.
• Participate actively in Agile ceremonies such as refinements, demos, retrospectives, and planning; assist with incident validation and bug triage requiring business input.
• Support User Acceptance Testing and coordinate changes affecting event schemas and go-live activities.

Required Skills and Experience

• Demonstrable experience as a Business Analyst within Agile/Scrum environments focusing on story writing, refinement, and backlog readiness.
• Proficient at stakeholder facilitation across product, operations, and engineering teams.
• Comfortable working with data-intensive domains and creating clear acceptance criteria and process mappings using tools like Miro and Confluence.
• Ability to collaborate effectively across different time zones within an open, feedback-oriented team culture.
• Experience in insurance or reinsurance sectors, or familiarity with Lloyd's or underwriting tooling, is highly desirable.
• Knowledge of Jira workflows related to analysis, refinement, and backlog management and experience specifying API/event contracts and data mappings is preferred.
• Basic understanding of SQL and JSON schemas for validation purposes is advantageous.
• Professional documentation skills, proactive communication style, and ability to separate business outcomes from technical implementation are valued.

Benefits and Culture

• Competitive compensation and comprehensive benefits plan.
• Supportive environment emphasizing talent growth, featuring quarterly promotion opportunities and sponsored educational programs and certifications.
• Engagement in innovation with access to cutting-edge technologies.
• Employee-focused initiatives such as social gatherings, flexible working hours, and recognition for long service.
• Annual comprehensive health check-ups and insurance coverage including group term life, personal accident, and Mediclaim for employees and family members.

Inclusivity and Work Arrangements

• Commitment to diversity and inclusion with encouragement for applicants from all backgrounds, including persons with disabilities.
• Hybrid work options and flexible hours to meet personal needs.
• Accessible facilities equipped with ergonomic and assistive technologies in the workplace.
• Open communication channels for accommodation requests at any employment stage.

Company Values

Persistent Systems fosters a values-driven workplace that promotes professional and personal growth, global collaboration, innovation, and wellbeing as core elements of employee success and satisfaction.