Bookings Admissions Officer

Role overview

This permanent full-time role sits within a busy hospital administration setting at Blacktown and Mount Druitt Hospitals. The position focuses on coordinating bookings, elective admissions and waiting lists, while also providing courteous and efficient support to patients, clinicians and other stakeholders.

Working arrangement

Employment is offered as 2 permanent full-time roles, with a 38-hour work week. The classification is Administration Officer Level 3 and the annual pay range is $71,072.43 to $73,287.41.

Work location

The role is based at Blacktown & Mt Druitt Hospital in Sydney, New South Wales. It is part of the Admissions and Bookings Office and supports a fast-moving healthcare environment.

Team and environment

You will join a professional and supportive administration team that works closely with medical, nursing and allied health colleagues. The role contributes to improving patient access, elective surgery pathways and the overall patient experience in a multicultural Western Sydney community.

Key duties

• Manage elective bookings, clinic schedules and theatre bookings.
• Process Recommendation for Admission forms and keep electronic waiting lists up to date.
• Communicate with patients through phone, email and mail regarding bookings and admissions.
• Work with internal teams and external healthcare providers to support admission processes.
• Review and audit waiting lists in accordance with relevant policies and procedures.
• Maintain accurate records, data entry and confidentiality at all times.

What the team is looking for

The ideal candidate is highly organised, careful with detail and comfortable working in a busy, service-oriented environment. Strong communication, stakeholder handling and time management skills are important, along with the ability to manage multiple priorities.

How to apply

Applicants are asked to submit a resume and provide evidence against the listed selection criteria before the closing date. Requisition ID: REQ663125. Applications close on 28 June 2026.

Selection criteria

• Experience with admissions and booking workflows.
• Experience using computerised patient administration systems.
• Working knowledge of the NSW Health Waiting Time and Elective Surgery Policy.
• Background in customer service with effective interpersonal communication.
• Ability to work independently as well as collaboratively within a team.
• Strong time management and organisational capability for competing deadlines.
• Understanding of medical terminology.

Additional information

People with disabilities who meet the selection criteria are encouraged to apply, and reasonable adjustment will be provided where needed in line with standard industry practice. Aboriginal and/or Torres Strait Islander people are also encouraged to apply. The Stepping Up program supports Aboriginal applicants seeking roles in NSW Health organisations.

Parking arrangements at Blacktown Hospital are changing, and new staff will be placed on a managed parking waitlist. This does not apply to staff who hold a disability parking permit.

To be considered for a permanent appointment in NSW Health, candidates must be an Australian citizen or a permanent resident.

Contact

For role-related questions, contact Tanya Daley at Tanya.Daley@health.nsw.gov.au.