Behavioral Health Care Team Manager

About Reema Health and Role Overview

Reema Health operates as a social care and behavioral health provider focused on community-centric, personalized support to improve access to needed services. Life’s complexities can make navigating support systems difficult, and Reema aims to simplify this through empathetic connections and leveraging technology to support those facing serious mental health and substance use challenges.

The Behavioral Health Care Team Manager plays a critical leadership role in this mission, managing a hybrid care team that partners closely with clinical staff to deliver holistic non-clinical support. This role demands adaptability, independent problem-solving, and effective collaboration to foster team engagement and meet Reema’s care objectives.

Primary Responsibilities

• Lead and manage behavioral health Community Guides, ensuring clear communication of program goals, team metrics, and Reema values.
• Drive change management initiatives and guide teams through innovation and organizational shifts within a fast-growing startup environment.
• Develop operational structures to promote communication, accountability, and professional development such as regular one-on-one meetings, goal setting, team gatherings, case reviews, and community events.
• Monitor Guide performance actively and provide consistent, constructive feedback and recognition.
• Collaborate with clinical psychotherapists and prescribers to align services and workflows, ensuring integrated, high-quality member care.
• Conduct weekly staffing, metric updates, and goal-setting sessions with the Director of Clinical Care Team Operations.
• Provide direct supervision and support to Guides including resource research and outreach partnership development.
• Take part in recruitment processes and facilitate onboarding plus ongoing training for new and existing staff.
• Ensure strict adherence to confidentiality, HIPAA standards, and data security protocols across the team.
• Establish and nurture relationships with local community partners in mental health care continuums.

Direct Member Engagement

• Engage members through empathetic, trauma-informed outreach via phone, text, home visits, and face-to-face contact to build trust and deliver support.
• Maintain thorough knowledge of local community resources, coordinate referrals, follow-ups, and accompany members to appointments when needed.
• Offer comprehensive, ongoing support through crisis situations and everyday challenges, encouraging member independence and autonomy.

Qualifications and Experience

• Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or related field (or equivalent relevant experience).
• At least three years of supervisory experience in healthcare, mental health, social work, or community-based settings.
• Minimum five years working directly with the local community affected by serious mental illness, chemical health issues, or similar challenges.
• Proficient critical and strategic thinking, with strong time management and prioritization skills.
• Familiarity with crisis planning, case management, behavioral health, and multidisciplinary teamwork.
• Experience supporting diverse populations, including adolescents, homeless individuals, and those difficult to engage.
• Excellent relationship building, communication skills, and ability to quickly establish connections and outreach plans.
• Comfortable working with technology, particularly Google Workspace, web-based platforms, and troubleshooting digital tools.
• Ability to navigate ambiguity and innovate in fast-paced startup environments.

Additional Requirements

• Must be 18 years or older.
• Reliable transportation with valid driver's license, insurance, and clean driving record; role requires occasional travel within Texas and a personal vehicle.
• Must successfully pass drug screening and background checks.
• Ability to lift up to 25 pounds occasionally.
• Commitment to maintaining patient confidentiality per HIPAA regulations.

Work Schedule and Conditions

This full-time role operates on a hybrid work model with a Monday to Friday schedule, occasionally requiring evening or weekend availability. The position includes domestic travel within Texas.

Compensation and Benefits

• Annual salary range from $78,000 to $83,000 (location-dependent).
• Competitive compensation including equity packages.
• Medical, dental, and vision insurance options.
• Health Savings and Flexible Spending Accounts.
• 401(k) retirement plan with company match.
• Employee assistance programs and paid parental leave.
• Paid time off accruals.
• Technology stipend and mileage reimbursement.
• Flexible scheduling and remote work opportunities.

Equal Opportunity Employer

Reema Health values diversity and inclusion, ensuring employment decisions are free from discrimination based on race, gender, age, sexual orientation, disability, veteran status, or any protected characteristic under applicable law.

Note

This job description outlines essential duties and qualifications but is not exhaustive. Responsibilities and requirements may evolve as needed.