Bank Teller (UAE National Only) - Abu Dhabi

Role overview

This position places you at the branch counter as the first point of contact for customers. You will be expected to deliver professional service, process banking transactions carefully, and protect cash, customer information, and branch assets through strict compliance with internal controls and security standards.

Cash opening and control procedures

• Arrive at the branch by 7:30 AM and complete cash opening before 8:00 AM, with the Cash Supervisor present.
• The compartment combination must not be shared with anyone else.
• Carry out opening, closing, and day-to-day cash checks accurately, making sure cash is stored securely and counted carefully.
• Keep within the approved cash drawer limit at all times.
• Detect counterfeit notes immediately and escalate them without delay.
• Ensure the cash box stays locked, keys are handled securely, and combinations remain confidential.

Transaction handling

• Manage customer transactions accurately and without errors, including deposits, withdrawals, cheque encashment, cheque deposits, money order issuance, and loan or credit card payments.
• Follow internal procedures, local regulations, and applicable US regulatory requirements for every transaction.
• Work with treasury teams when special foreign exchange or high-value transactions are needed.

Customer service expectations

• Welcome customers in a courteous manner, keep queues moving, and aim to reduce waiting time.
• Provide helpful, respectful support while meeting customer needs efficiently.

Security, privacy, and compliance

• Follow the Global Privacy Promise and all information security rules to safeguard customer data and branch property.
• Take full responsibility for your user ID and password, never share them, and lock your workstation whenever you step away.
• Report any suspected password exposure immediately.
• Handle ATM/CDM retained cards exactly as required by procedure, including retention, destruction, and reporting steps.
• Complete end-of-day activities such as cash balancing, transaction posting, and cross-checking transactions with other tellers.
• Report cash differences promptly and follow the prescribed resolution process.
• Keep your desk clean and free of customer information by following the Clean Desk Policy at the end of each day.

Qualifications and education

• Prior experience in a relevant role is preferred.
• Experience as a teller or in a leadership capacity is an added advantage.
• You should be comfortable working collaboratively in a team setting.
• Education: bachelor’s degree, high school diploma, or an equivalent level of experience.

Additional notes

This outline is intended as a general summary of the role. You may also be assigned other job-related duties as needed.

Employment details

This is a full-time position within the Customer Service job family, specifically aligned to Branch Service.

Equal opportunity notice

The employer states that all qualified candidates are considered fairly regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Reasonable accommodation is available for applicants with disabilities.