Back-end Executive (Female)

Position Overview

The Back-end Executive at Medcure Organics Private Limited is a key contributor to smooth daily operations involving order management, dispatch coordination, client relationship management, MIS documentation, and support for digital marketing efforts. Ideal candidates are proactive, detail-oriented, and excel in fast-paced environments.

Primary Duties

• Manage and process orders received through WhatsApp, emails, phone calls, and other channels.
• Generate precise invoices and billing documents compliant with company policies and order specifics.
• Validate order details for accuracy prior to dispatch and collaborate with courier partners to ensure timely shipments.
• Prepare daily dispatch manifests and provide shipment documentation to logistics teams.
• Monitor delivery progress, promptly address dispatch concerns, and communicate proofs of delivery and relevant paperwork to clients and doctors.

• Maintain and update sales, payment, and pending payment records; prepare monthly sales reports and management summaries.
• Keep customer databases current, encompassing active, inactive, and blacklisted business contacts.
• Execute systematic backups of all vital company data.

• Act as the main liaison for doctors and patients, handling inquiries through WhatsApp, calls, and emails professionally and timely.
• Foster robust relationships with doctors by maintaining consistent communication and documenting their instructions and preferences.
• Notify doctors about product launches, offers, and company announcements, managing WhatsApp broadcast lists accurately.

• Identify prospective doctors through social media, directories, and referrals, maintaining a structured lead database.
• Conduct follow-ups to generate new orders and encourage repeat business.

• Oversee the company’s social media accounts (Instagram, Facebook, LinkedIn), creating and publishing engaging content aligned with branding guidelines.
• Respond promptly and professionally to social media messages and update WhatsApp Business catalogues regularly.

• Organize office records, ensure proper maintenance of IT equipment, execute routine system upkeep, and provide administrative assistance to management for smooth operational flow.

Required Skills and Attributes

• Technical proficiency in MS Excel, MS Word, and email communication platforms.
• Familiarity with WhatsApp Business, major social media platforms, and digital catalogues.
• Basic skills in content creation and editing for social media promotional materials.
• Excellent verbal and written communication skills in Hindi and English.
• Strong organizational abilities with meticulous attention to detail.
• Capability to multitask and handle deadlines within a dynamic setting.
• Customer-focused mindset combined with a proactive, solution-oriented attitude.
• Self-driven and capable of both independent and teamwork environments.