Automotive Parts Interpreter - NAPA Toowoomba
Wilsonton, Queensland, Australia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Candidates with automotive parts interpreting experience or strong related technical parts knowledge are suitable. People who are customer-focused, safety-conscious, computer literate, and able to work on-site in a busy team environment in Wilsonton, Queensland may apply. Former GPC team members ar…
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Where you'll work
Job description
Role overview
As an Automotive Parts Interpreter, you will be the initial contact for customers while interpreting parts, handling orders, and arranging the dispatch of products and parts. The position supports trade, industrial, wholesale, and mining customers with accurate technical parts guidance and practical solutions.
About the employer
NAPA is a major automotive aftermarket brand across Australia and New Zealand, backed by a broad national network and more than a century of industry experience through heritage brands such as Ashdown-Ingram, Covs, Global Auto Spares, and R&E Auto Parts. The business is focused on growing and reshaping the automotive aftermarket sector.
What the company offers
- Competitive pay with generous incentives for strong performance
- A Monday to Friday schedule so weekends are free
- Tailored career growth opportunities linked to an individual development plan
- Company-paid professional uniform
- Discounts on team purchases across GPC Asia Pacific brands, including NAPA, Repco, and AMX
- An inclusive workplace that values diversity in backgrounds, cultures, abilities, and experience
- Support for working parents, including parental leave top-up allowance
- Paid volunteer leave to support a charity or community organisation of your choice
Key responsibilities
- Interpret automotive parts accurately for customers
- Process customer orders and coordinate timely dispatch of products and parts
- Recommend specials and help arrange buy-ins
- Handle customer credits efficiently
- Serve as the main contact for customers in person and by phone
- Use sales techniques to support customer needs and solve problems effectively
- Help maintain a strong safety culture in the workplace
Working conditions
The role involves physical activity, including lifting, bending, and climbing. Safety awareness is expected at all times.
Who will suit this role
This opportunity is suited to someone with strong automotive parts knowledge, a customer-first mindset, and the confidence to explain technical information clearly. The ideal person is collaborative, solution-oriented, comfortable using computer systems, and able to thrive in a busy, fast-moving team environment.
Additional information
Former GPC team members are encouraged to apply. The company also welcomes expressions of interest for future opportunities through its talent community and email alerts.
Equal opportunity statement
The employer recruits and manages people based on ability, performance, experience, and conduct, and does not make decisions based on protected characteristics such as sex, race, religion, nationality, age, disability, veteran status, sexual orientation, gender identity, pregnancy, marital status, or genetic information.