Trade Specialist

About NAPA

NAPA is New Zealand’s newest trade and specialist customer-focused business, delivering on a customer value proposition that emphasizes market-leading range, expert knowledge, and great everyday value. The company prides itself on a collaborative, knowledgeable, and highly skilled team committed to exceeding customer expectations in supplying a wide range of automotive products to trade and specialist customers efficiently.

Role Overview

As a Trade Specialist based in Whangarei, you will act as a local expert providing specialized knowledge across passenger, commercial, and industrial parts supply. Your expertise will support the local market by delivering outstanding service and technical assistance.

Key Responsibilities

• Offer expert technical advice and support to trade customers using automotive parts and mechanical knowledge.
• Develop and maintain strong, effective relationships with customers.
• Exhibit excellent salesmanship and problem-solving skills using the latest product knowledge.
• Commit to delivering genuine service that creates memorable customer experiences.
• Manage a demanding phone customer contact role with professionalism and efficiency.
• Maintain a high standard of safety awareness to ensure a safe working environment for yourself and your team.
• Perform physical tasks including lifting, bending, and climbing as part of the daily work routine.

Candidate Profile

• Previous experience in automotive parts or mechanical roles.
• Strong passion for customer service combined with some sales experience.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Natural problem-solver with a solutions-oriented mindset and competent computer skills.
• Proactive, driven, and able to work both independently and collaboratively within a team.
• Flexible availability to work on other days as needed.
• Committed to contributing to a culture of safety, prioritizing the wellbeing of all team members.

Working Hours

Monday to Friday, 42.5 hours per week, with scheduled half-day Saturdays as required.

Employee Benefits

• Recognition programs and team incentives that reward strong performance.
• A welcoming and inclusive team environment where every member is valued.
• Ongoing training and opportunities for career growth and development.
• Attractive discounts on team member pricing across all GPC Automotive Parts businesses.
• Supportive policies for working parents, including parental leave top-up allowances.
• Paid volunteer leave to support contributions to charitable and community organizations.
• Membership in a forward-thinking global company committed to maintaining leadership in the automotive aftermarket.

Company Information

GPC Asia Pacific is a leading supplier in the industrial and automotive aftermarket across Australia, New Zealand, and Southeast Asia. With over 8,000 employees in the Asia Pacific region and 60,000 globally, its portfolio includes renowned brands such as Repco, NAPA, McLeod Accessories, and Motion Industries.

Equal Opportunity Employer

GPC conducts recruitment and employment practices without discrimination on the basis of sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military or veteran status, or any other protected characteristic. Employees are evaluated on merit and business needs.