Assistant Vice President – Lean Transformation

About QNB Group

Founded in 1964 as Qatar's first domestically owned commercial bank, QNB Group has grown to be the largest banking institution across the Middle East and Africa region. With subsidiaries and affiliate companies in over 31 countries spanning three continents, the Group offers a wide variety of advanced products and services. QNB employs more than 28,000 staff members serving approximately 20 million customers through 1000 branches and a network of 4300 ATMs. The bank is highly rated by major credit agencies such as Standard & Poor's (A), Moody's (Aa3), and Fitch (A+), and has been honored with numerous awards from prestigious financial publications. Based on strong financial success and global expansion, QNB is recognized as the most valuable bank brand in the Middle East and Africa according to Brand Finance Magazine. The Group is also committed to social responsibility through community support and sponsorship of educational, sporting, and social initiatives.

Job Purpose

This role involves partnering with senior leadership to foster a Lean culture throughout the QNB Group. The incumbent will spearhead the Group's Lean and Six Sigma initiatives within the Innovation department by managing a portfolio of Lean projects across the international network with minimal oversight.

Key Duties and Responsibilities

• Advocate and implement operational excellence through Lean and Six Sigma methodologies, overseeing reengineering and end-to-end process improvements to support divisions within QNB Group.
• Collaborate with VP to develop and embed Lean, Six Sigma, and Change Management standards and methodologies across the organization.
• Design and monitor performance indicators (KPIs) related to operational excellence projects, ensuring quality and efficiency are systematically measured.
• Drive initiatives that promote cost reduction, waste elimination, and enhanced productivity in line with the bank’s objectives.
• Deliver training sessions and coaching on Lean Six Sigma approaches to key personnel, fostering awareness and competence within QNB Group.
• Serve as a partner to business and support functions by leading process improvement projects with cross-functional teams.
• Lead multiple projects, managing timelines, budgets, and expected outcomes using DMAIC framework, ensuring adherence to industry best practices.
• Analyze data trends and apply statistical process analysis to identify improvement opportunities and address associated risks.
• Provide expert guidance on change management, process redesign, and performance improvement tools including Lean Six Sigma techniques.
• Coach and mentor internal teams to expand Lean Six Sigma capabilities, enhancing service quality and operational efficiency.
• Identify and pursue opportunities for continuous professional development and support skill advancement among subordinates.
• Maintain compliance with all regulatory, internal policies, and risk management frameworks and contribute actively to a culture of risk awareness and conduct excellence.
• Ensure strict data confidentiality and uphold high professional standards to reinforce QNB's reputational leadership.
• Perform additional tasks as assigned by management to support the Group's strategic objectives.

Educational and Experience Requirements

• A Bachelor’s degree in Business Administration or a closely related discipline from a reputable institution.
• At least 10 years of experience in organizational process reengineering, business consulting, project management, or equivalent roles within financial services, demonstrating cross-functional expertise.
• Extensive hands-on experience directing large-scale projects and managing transformational change.
• Certification as a Lean Six Sigma Master Black Belt, with a minimum of 5 years of technical leadership and mastery.
• Proven success applying Lean Six Sigma methodologies and a record of coaching multiple projects from inception through completion.
• Minimum 2 years’ experience serving as a lead instructor for training Black Belts and/or Green Belts.
• Demonstrated ability to lead teams effectively and foster career growth among team members.
• Strong operational and support knowledge specific to financial services.

Application Requirements

• Submission of Resume or Curriculum Vitae.
• Copy of Passport or Qatar ID (QID).
• Academic certificate confirming highest educational qualification.