Assistant Director of IT Support, Kirk Kerkorian School of Medicine

Position Overview

The University of Nevada, Las Vegas (UNLV) is seeking an Assistant Director of IT Support for the Kirk Kerkorian School of Medicine. This leadership role reports to the Director of IT Operations and oversees the Service Desk, Field Support, and Endpoint Lifecycle Management teams. The position is committed to delivering dependable, customer-focused technology services to faculty, students, staff, medical professionals, and the community while fostering continuous improvements in IT support and aligning with the institution's goals.

Key Responsibilities

• Provide operational leadership to IT support teams, including Service Desk and Field Support.
• Establish and monitor service expectations and performance metrics.
• Support staff development through supervision, coaching, and mentoring.
• Collaborate with UNLV Health, clinical practice groups, and campus IT partners to ensure efficient, consistent support services.
• Drive initiatives aimed at enhancing the overall technology support experience.

About the School

The Kirk Kerkorian School of Medicine at UNLV aims to improve health outcomes through cutting-edge education, research, and patient care with a strong community focus. It holds full accreditation and is internationally recognized for research on brain health, Alzheimer’s, lupus, and other medical fields. The school’s clinical practice, UNLV Health, serves over 20,000 patients monthly, addressing physician shortages and enhancing Nevada’s healthcare workforce.

Qualifications

• Bachelor’s degree from an accredited institution, or equivalent experience (four additional years of relevant experience or associate degree plus two years relevant experience).
• At least five years of relevant experience including three years in a supervisory or management capacity.
• Experience in higher education, medical schools, or similar professional programs.
• Proven management of Service Desk, Field Support, or endpoint support teams.
• Skill in designing and executing service delivery strategies and continuous improvement.
• Track record in coaching and developing technical support personnel.

Preferred Qualifications

• Five or more years in leadership positions within IT support.
• Certification in ITIL and Microsoft Fundamentals (e.g., MCSE, MOS).

Diversity and Inclusion

The successful candidate will demonstrate commitment to fostering a diverse, equitable, and inclusive working environment and uphold UNLV’s campus values in all decisions and actions.

Compensation and Benefits

• Salary range: $101,700 to $116,200 annually.
• Comprehensive benefits including paid time off, sick leave, holidays, and robust health coverage (medical, dental, and vision).
• Retirement plans and voluntary benefits programs.
• No state income tax.
• Tuition discounts for employees and eligible family members at Nevada System of Higher Education institutions.
• Additional perks such as employee recognition, athletics discounts, wellness programs, and career advancement opportunities.

Application Process

Candidates should submit a letter of interest, detailed resume, and contact information for at least three professional references. Applications are reviewed beginning July 24, 2026, and continue until the position is filled. Only electronic applications submitted through the official portal are accepted. Veteran applicants are encouraged to apply.

Additional Information

• Applicants must be prepared to undergo a criminal background check.
• Academic credentials will be verified, and official transcripts may be required within 30 days of employment start.
• Internal candidates within the Nevada System of Higher Education must apply through designated internal application processes to avoid delays.
• UNLV is an equal opportunity employer committed to providing a discrimination-free environment.