Area Manager - Ontario

About the Role

We are seeking a dynamic Area Manager to join the Operations team in Ontario, reporting directly to the Regional Director of Operations. This role involves collaborating closely with the Support Team to ensure that franchise bakeries under the COBS Bread brand maintain top-quality fresh baked goods and exemplary customer service standards. The Area Manager will serve as a trusted advisor to franchise operators, focusing on business growth and community impact.

Key Responsibilities

• Manage and nurture relationships with franchisees to build trust, achieve shared objectives, and encourage positive development.
• Work directly with franchise operators to identify business improvement opportunities, develop strategic plans, and strengthen their COBS Bread outlets.
• Drive sales growth by enhancing customer satisfaction and engagement at bakeries.
• Improve bakery profitability and strengthen the financial health of franchisees.
• Lead, coach, and advise a portfolio of franchise operators.
• Ensure all bakeries comply with COBS Bread’s brand standards.
• Collaborate with the Franchising and Training team to organize training for new franchisees.
• Support the transition and opening of new bakery locations to facilitate successful launches.
• Champion operational excellence to maximize franchise sales, profitability, and customer satisfaction.
• Implement marketing, product, and system initiatives effectively across multiple franchise locations.

Candidate Profile

• High-energy and positive attitude with an ability to quickly foster trust and meaningful working relationships.
• Minimum 2 years of experience in a franchise retail setting or managing multiple retail sites.
• At least 5 years of managerial experience preferably in food service, hospitality, or franchise operations.
• Competent in analyzing financial results and applying strategic concepts to practical action plans.
• Possess a valid driver's license with readiness to travel frequently and work on-site.
• Strong verbal and written communication skills.
• Ability to influence and motivate others to embrace change and continuous improvement.
• Comfortable handling multiple priorities and working autonomously with sound judgment.
• Exceptional problem-solving, communication, and conflict resolution capabilities.
• Degree with a focus on Business Management is required.

Benefits and Workplace Culture

• Competitive salary coupled with a comprehensive vacation plan.
• Individual and company-wide bonus programs.
• Extensive health and dental benefits, group RRSP matching, and flexible spending account options.
• Paid sick leave and personal days.
• Paid community service/volunteering days.
• A supportive environment fostering continuous learning, professional growth, and career advancement.
• Join a driven, high-performing, cohesive, and enjoyable team.
• Significant autonomy and responsibility within the role.

Additional Information

COBS Bread operates over 150 locations across Canada, delivering fresh baked products and giving back unsold items daily to local charities and food banks. The brand is part of Bakers Delight, which operates globally with over 700 bakeries and more than 15,000 employees serving 2.1 million customers weekly.

COBS Bread is committed to equal opportunity and values diversity. Accommodation for applicants with disabilities is available upon request to ensure equitable hiring processes. All accommodation information will be treated confidentially.