Amazon Customer Care Executive - Fresher

Role overview

This full-time, permanent customer service position is based at Tower 1, Laxmi Infobahn Private Limited SEZ, Kokapet, Ranga Reddy District, Telangana. You will support Amazon customers in English, handling questions related to online purchases, identity checks, account protection, and order assistance. In this role, you will serve as the first human contact for customers and help Amazon strengthen its customer-first service experience.

Key responsibilities

• Respond to customer queries by phone, chat, and email.
• Use multiple tools to look up information and guide customers with live solutions.
• Support identity verification and account-security related concerns.
• Spot possible fraud or security risks that could affect the customer experience.
• Solve customer problems independently without relying on scripted replies.
• Deliver high-quality support for account issues and shopping-related concerns.

Work expectations

• Communicate clearly in both spoken and written English.
• Handle computer-based work and move between different systems with ease.
• Be available for shifts across Monday through Sunday.
• Work rotating schedules, mainly including late-night and overnight shifts, with early morning, afternoon, weekend, and overtime work as needed.
• Arrive on time and remain present for the full duration of each shift.
• Stay fully committed to the customer service role while employed at Amazon.

Work environment

You will work from an office setting and spend most of your shift at a desk assisting customers via phone, chat, and email. The workplace is climate-controlled, and the expected dress code is business casual.

Training and joining benefits

No prior customer service experience is needed. New hires receive training along with a complete equipment package. Amazon also provides medical insurance, site transportation support, meal allowance, night-shift premium pay, lifestyle discounts, learning support, and employee assistance resources.

Additional details

Applicants should note the consent requirements related to video and audio recording during interview stages and, where applicable, during employment for assessment proctoring and identity verification. Amazon may also capture and store a face screenshot for internal records and continued identity verification. Candidates are advised to review the Privacy Notice for information on data collection, use, and transfer. The company also mentions workplace accommodation support for candidates with disabilities during the application, interview, or onboarding process.

Equal opportunity statement

Amazon states that it is an equal-opportunities employer and makes hiring decisions based on experience and skills. The organization says that diversity, inclusion, and a culture of innovation are central to its success.

How to apply

Interested candidates can proceed with the application process. A step-by-step application guide is available for anyone who needs help getting started.