Airport Traffic Officer

Role overview

The Airport Traffic Officer supports parking operations at Pensacola Airport by helping manage vehicle flow, enforcing local parking rules, and assisting travelers with parking-related needs. The position is based in Pensacola, FL and offers $15.00 to $16.00 per hour. It is available in both full-time and part-time morning shift schedules.

Responsibilities

• Direct vehicles and help keep traffic moving safely and efficiently.
• Enforce local parking ordinances while providing operational support.
• Assist customers with parking questions and related needs.
• Handle complaints in line with company policies and procedures.
• Support special assignments and project work when needed.
• Take on additional job-related duties as assigned.

Requirements

• Prior customer service experience is required.
• At least 6 months of outdoor work experience is needed.
• Working knowledge of streets and directions is required.
• Professional demeanor and the ability to adapt to changing situations are important.
• Applicants should be comfortable working independently and managing multiple tasks.
• Ability to understand and follow policies, procedures, and standard business practices.
• Strong urgency, punctuality, and decision-making skills are needed.
• Must be open to feedback and different perspectives.
• Ability to handle difficult and emotionally charged situations.
• English speaking, reading, and comprehension are required.
• Security background is preferred but not mandatory.
• Willingness to work outdoors in heat, wind, rain, or snow.
• Ability to lift, push, and pull at least 25 pounds.
• Must be able to stand, walk, and run for most of the shift, with no sitting allowed.
• Ability to bend, stoop, squat, and lift frequently during the shift.
• Reasonable accommodations may be provided for qualified disabilities.

Additional information

This is a non-exempt position. The employer is an equal opportunity employer and participates in E-Verify.