Administrative Officer II - Benefits Processing (Revisions Unit)

About the Position

The Maryland State Retirement and Pension System (MSRPS) manages benefits for over 430,000 members from 12 retirement systems, supporting Maryland's public workforce. Situated in downtown Baltimore, MSRPS offers a mission-driven environment with modern facilities including panoramic views, updated common areas, elevator upgrades, an on-site café, fitness center with showers and lockers, 24/7 security, and convenient access to local amenities and transportation.

This role is telework-eligible after completing required training as per State of Maryland policy.

Primary Purpose

This role assists the Retirement Processing Unit by focusing on the Revisions Unit. Reporting to the Revisions Unit Supervisor, duties include resolving discrepancies in retiree accounts as listed in the 900 Difference Report, preparing revision transactions to correct retiree accounts, generating manual benefit calculation worksheets, and reviewing retirement applications to aid in accurate and timely processing.

Key Responsibilities

• Investigate and resolve discrepancies outlined in the 900 Difference Listing Report relating to monetary differences between annuity savings and retirement accumulation funds.
• Research accounts needing correction and execute solutions like revising records or issuing refunds with supporting documentation.
• Prepare and review worksheets related to retirement applications, including thorough examination of employment and salary history to address inconsistencies and expedite processing.
• Update retiree accounts for adjustments such as option selections, beneficiary updates, sick leave, military credit, service purchases, and corrections due to new information.
• Complete special projects assigned by unit supervisors or directors as required.

Requirements and Qualifications

Minimum Education: High school diploma or equivalent.

Minimum Experience: Two years of administrative or professional experience.

Alternatives include:

• 30 college credit hours may substitute for one year of experience.
• Bachelor’s degree can replace the required experience.
• Relevant commissioned officer military service with staff work can substitute on a year-for-year basis.

Preferred Qualifications: Proficiency with Microsoft Office Suite, strong data analysis skills to identify and fix data issues, ability to manage multiple priorities independently, excellent attention to detail, and strong communication skills both written and verbal.

Additional Information

Selected applicants must pass background and credit checks due to the confidential nature of work. The role functions in a high-production team setting with weekly accuracy and production goals to meet agency mission objectives.

Employment Benefits: Contractual employees working 30+ hours weekly may receive subsidized health benefits (75% paid by State) with the remainder paid by employee. Optional coverage includes dental, accidental death insurance, and life insurance at full employee cost. Leave accrues at one hour per 30 hours worked, capped at 40 hours annually.

Application Process: Preference for online applications; paper submissions permitted in specific circumstances. Candidates will be rated and placed on an eligibility list used for hiring calls for at least one year. Foreign educational credentials must be evaluated equivalently.

Maryland is an equal opportunity employer valuing diversity. People with disabilities and bilingual applicants are encouraged to apply. Veterans are also appreciated for their service.