Administrative Support - Primary and Community Care Academy

Role overview

This Administrative Support position sits at the heart of the Primary and Community Care Academy team. The Academy delivers multidisciplinary education and training for Primary Care, Community Services, and the Complex and Long-Term Care Division. Although the role is administration-focused, it supports a broad mix of projects and activity, giving the postholder the chance to contribute directly to the development of colleagues and to better patient care across Gwent.

Key duties

• Deliver a thorough administrative and coordination service so the Academy operates efficiently, with careful planning, good organisation, strong collaboration, and the ability to reprioritise work as new needs arise.
• Use learning management and course-booking systems to coordinate development programmes, track attendees, and produce reports.
• Support a small cross-functional team that manages the shared access email inbox, ensuring queries are answered promptly and professionally.
• Work with internal staff, departments, and external training providers to arrange workshops and confirm attendance.
• Maintain information databases and communicate with relevant stakeholders as needed.
• Strengthen record management by preparing registers, reconciling attendance, and producing reports for different learning activities.
• Collaborate with the Academy team to design and organise learning programmes.
• Handle procurement requisitions through the Oracle system.
• Arrange, organise, and support meetings for the Primary and Community Care Academy.

Additional information

Applications are welcomed from people with protected characteristics, including disabled and neurodiverse candidates, as well as those from the Armed Forces Community. Welsh-language applications are encouraged and will be treated equally to English applications.

If you need adjustments or support to take part in the recruitment process, you are encouraged to discuss this with the recruiting manager whose contact details appear in the advert. You do not need to share personal or medical details; just explain what support would help you participate fully. If you need documents in a larger font or another format such as braille, contact the recruiting manager or the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.

If you are shortlisted, communication will be sent to the email address used in your application, so it should be checked regularly. Successful candidates will receive their conditional offer and information pack by email.

The Health Board may close the vacancy early, so applying sooner rather than later is recommended. The post may also be withdrawn if it is filled through the internal redeployment process.

Aneurin Bevan University Health Board supports flexible working.

The organisation’s sites are smoke-free by law, and smoking is not allowed anywhere on Health Board premises for staff, contractors, patients, or visitors. Further details are available in the Smoke-Free Environment Policy, and support to quit smoking is available through the Help Me Quit Team.

The Band 3 salary scale has been adjusted under the NHS Agenda for Change pay award for 2026/2027 and is expected to be implemented in August 2026, backdated to 01 April 2026 where applicable.

About the organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS employer with a strong focus on patient care. It offers a supportive workplace where people can feel trusted and appreciated, along with opportunities to develop at every career stage. The Health Board provides integrated acute, primary, and community care to a population of 650,000 and employs more than 16,000 people.

Benefits include a strong package of staff support, extensive training and development, paid mandatory training, in-house learning programmes, recognised qualifications, professional career pathways, management development options, flexible working, support for work-life balance, occupational health support, and a planned Wellbeing Centre of Excellence. The organisation’s Clinical Futures strategy aims to bring care closer to home while maintaining high-quality hospital care when needed.

Qualifications and experience

Applicants should have a good general standard of education and an NVQ Level 3 or an equivalent demonstrable level of knowledge. An ECDL/ICDL qualification, or equivalent knowledge, would be an advantage.

Relevant administrative experience is required, along with experience of implementing IT solutions.