Accounting Paid Consultant - Collections & Dispute Resolution

Role overview

This project seeks seasoned professionals in collections, deductions, accounts receivable dispute management, or order-to-cash customer finance to share practical expertise for an AI Marketplace research engagement. The assignment is a one-time, paid, contract-based interview and is not a permanent or full-time position. No advance preparation is needed; the session is meant to capture how you work in real situations.

The opportunity is open only to experts based in the United States and is conducted remotely. The estimated compensation is $100 per hour, prorated for a 30-minute task.

What the interview involves

You will participate in a recorded, AI-guided video conversation lasting about 30 minutes. During the session, you will explain your actual day-to-day approach, with emphasis on specific workflows and decision-making in collections and dispute handling.

• How you prioritize collections, set dunning timing, and manage escalation paths
• How you handle customer disputes, deductions, chargebacks, and short-pay cases
• How you balance cash recovery goals with customer relationships and sales pressure
• How you track root causes, approve write-offs, and prevent repeat disputes

The discussion will cover collections, dunning, dispute intake, deduction validation, chargeback resolution, and escalation management. Candidates should be able to explain these processes step by step from their own hands-on experience and answer follow-up questions with clarity and depth.

Participant profile

The ideal participant has deep, practical experience in commercial collections, AR dispute operations, deductions management, or O2C customer finance. The role calls for someone who has personally owned or executed these processes in a production environment and can describe the reasoning behind decisions, tradeoffs, and outcomes.

Relevant experience includes making or influencing choices around collection priority, escalation thresholds, deduction validity, write-off readiness, and customer-risk balancing. Familiarity with common tools and systems used in this function is also expected.

Additional details

This is a project-based engagement where selected participants are paid for completing the recorded interview. The rate shown is an estimate based on the expected time required. Participants set their own schedule, use their own equipment, and remain free to take part in other opportunities.

After completion, your video recording and transcript, along with AI-generated insights, will be shared with the internal research team and AI lab partner. The material will be used to build a structured task list for your profession and to improve AI models.

Only U.S.-based experts should apply.

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