Account Manager - Southeast Asia at Coach

About Coach and Tapestry

Coach, established in New York in 1941, is a globally renowned fashion house. Guided by Creative Director Stuart Vevers, the brand focuses on crafting high-quality products designed to empower individuality. As part of the Tapestry portfolio, Coach benefits from being within a global family of brands driven by optimism, innovation, inclusivity, and diversity.

Role Overview

Based out of Singapore, the Account Manager for Southeast Asia will take charge of driving sales, supporting business growth, shaping product strategy, presenting retail initiatives, and elevating brand presence across SEA markets. We seek a strategic thinker who evaluates challenges analytically, offers insightful recommendations, and makes decisions that advance business goals. This proactive role demands strong initiative and the ability to cultivate relationships both inside and outside the company to foster collaboration and progress.

Key Responsibilities

• Oversee and energize overall business performance across Southeast Asian markets.
• Meet retail sales targets, wholesale shipment goals, and business development milestones.
• Establish and maintain robust partnerships with distributors and internal teams to facilitate business growth.
• Serve as the direct liaison between Coach and distributors to synchronize brand and business goals.
• Act as the market authority by providing insights into consumer behavior, regional trends, and competitors; collaborate with Consumer Research and distributors on relevant analyses.
• Implement strategic product initiatives and educate teams and accounts about Coach’s offerings and standards.
• Identify and assess sales campaigns to determine their success and impact.
• Explore and propose new business opportunities in current and emerging markets.
• Formulate comprehensive multi-year business strategies for assigned regions.
• Support new store launches including account setup, tracking executions, and ensuring adherence to brand standards.
• Collaborate with Merchandise, Visual Merchandising, Operations, and Training teams to guarantee top-tier in-store execution.
• Manage monthly sales and shipment forecasting, track actual performance, and handle annual sales planning with Finance.
• Secure timely receipt and analysis of POS and operational data to detect risks and opportunities.
• Maintain pricing strategy documentation in partnership with Finance and Global Pricing.
• Coordinate inventory planning with distributors to support optimal stock levels.
• Prepare detailed monthly performance reports.
• Support business reviews and strategic presentations, conduct competitive analyses, and gather market intelligence.
• Work with Account, Visual Merchandising, and Buying teams to analyze store performance and provide recommendations.
• Oversee the ordering process with Customer Service and Operations to ensure smooth logistics.
• Lead market week logistics and coordinate stakeholder meetings.
• Collaborate with Finance on payment monitoring and reconciliation.
• Ensure timely delivery of products and materials, including for new store openings.

Candidate Profile and Requirements

• Minimum of 7 years experience in international wholesale or retail environments.
• Willingness and ability to travel up to 50% of the time across Southeast Asia.
• Proficient in retail mathematics and advanced Excel; experience with Business Intelligence tools is an advantage.
• Background in international sales, consulting, or finance is preferred.
• Strong analytical capabilities combined with attention to detail and strategic thinking.
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Energetic, passionate about retail and brand management.
• Effective communication and compelling presentation abilities.

Core Competencies

• Courage: Gives honest, direct feedback and addresses problems promptly with necessary corrective actions.
• Creativity: Generates innovative ideas and connects diverse concepts effectively.
• Customer Focus: Dedicated to understanding and meeting internal and external customer needs to improve offerings.
• Dealing with Ambiguity: Comfortable with change, making decisions without full information, and managing risks.
• Drive for Results: Consistently exceeds goals with a focus on outcomes.
• Interpersonal Savvy: Builds effective relationships across all levels and manages conflicts diplomatically.
• Learning on the Fly: Adapts quickly, embraces challenges, and experiments to find solutions.

Leadership Competencies

• Strategic Agility: Anticipates future trends and crafts competitive strategies.
• Developing Others: Provides growth opportunities and supports career development plans.
• Building Teams: Promotes team cohesion, morale, and a sense of belonging.

Equal Opportunity Employment

The organization is committed to equitable hiring and development practices. Employment decisions are made without discrimination on any legally protected basis including but not limited to age, gender identity, race, religion, and disability.