Account Manager

About INNERGY

INNERGY is revolutionizing the woodworking sector with a tailored, cloud-based ERP platform designed specifically for custom manufacturers. The system streamlines operations by integrating design, manufacturing, and delivery processes for teams specializing in architectural millwork, cabinetry, and casework.

Founded in 2016, INNERGY comprises a globally distributed workforce of over 200 experts with deep software knowledge and a passion for solving impactful real-world challenges. The company fosters a collaborative and creative culture that encourages ownership, support, and inspiration for delivering exceptional work.

Following the acquisition of Microvellum, a leading provider of design-to-manufacturing solutions for woodworking, INNERGY is embarking on significant growth. This merger enhances the company’s offerings and strengthens its influence in the industry, aiming to deliver a fully integrated platform for custom manufacturers.

Role Overview

As an Account Manager, you will be responsible for managing and expanding a portfolio of existing customers using INNERGY’s suite of products. Your goal is to build strong client relationships, increase product adoption, secure contract renewals, and identify additional opportunities to provide value. You will collaborate closely with the Customer Success team to optimize outcomes, minimize churn risk, and promote sustainable account growth. This role includes commission eligibility tied to quarterly sales targets.

Key Responsibilities

• Proactively oversee and nurture a portfolio of customer accounts across the product suite.
• Drive upselling by expanding licenses, adding modules, promoting feature use, and enhancing services.
• Explore and implement cross-selling by introducing complementary products like Payroll, Analytics, and other add-on services.
• Forge trusted partnerships with key stakeholders, aligning offerings with their strategic business goals.
• Develop and maintain strategic account plans aligned with customer priorities and performance metrics.
• Gain insight into customer objectives, operational pain points, and opportunities to propose value-added solutions.
• Support long-term adoption and success of the platform within customer organizations.
• Manage the entire lifecycle of renewals, contract amendments, and commercial negotiations.
• Coordinate license, pricing, scope changes, and contracts in cooperation with Finance and Legal teams ensuring compliance and timely execution.
• Collaborate closely with Customer Success Managers to monitor account health, engagement, and renewal preparation.
• Identify churn risks proactively and engage in retention and satisfaction efforts.
• Contribute to churn management processes, including communication strategies and contract handling.
• Maintain accurate CRM records of activities, renewal schedules, pipeline opportunities, and forecast data using platforms like HubSpot.
• Provide regular sales forecasting, pipeline health reports, and renewal status updates.
• Support sales leadership with insights and strategic recommendations to maximize retention and growth.

Candidate Qualifications

• Minimum of 3 years experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM sectors.
• Strong commercial judgment with capability to align solutions to customer strategic goals by interpreting financial and market data.
• Proven track record in achieving and surpassing sales quotas through upselling and cross-selling.
• Experience in contract negotiations, renewals, and managing licensing models.
• Excellent communication and collaboration skills to work effectively with sales, support, product, and success teams.
• Ability to discuss technical workflows and solutions with operational customer stakeholders.
• Familiarity with CRM and sales forecasting tools such as HubSpot, Dynamics, or Salesforce.
• Knowledge of manufacturing, woodworking, or millwork industries is advantageous.

Additional Information

Accessibility & Work Environment: INNERGY values inclusivity and accessibility, offering reasonable adjustments for individuals with disabilities according to Australian law. Candidates requiring accommodations during recruitment or employment are encouraged to request support.

The role involves significant computer use, extended screen time, and frequent digital communications. Work may be remote or office-based depending on the specific role and location. INNERGY is dedicated to promoting employee wellbeing, offering flexibility, and maintaining a secure workplace across all locations.