Account Manager, Live Operations - TikTok Shop

Overview

Join TikTok's dynamic team dedicated to revolutionizing commerce through content and creator-driven shopping experiences in the US market. Leveraging TikTok's massive global user base exceeding 1 billion, this role focuses on advancing TikTok Shop as the premier platform for trends, brands, creators, and consumers to connect and engage in innovative e-commerce.

Role Purpose

The Account Manager will expand and manage a portfolio of significant enterprise partners to boost TikTok's US commerce revenue. This role entails driving business development initiatives, optimizing onboarding and integration processes, and shaping the growth trajectory for sellers on the TikTok Shop platform.

Key Responsibilities

• Collaborate with category leaders to identify and prioritize top sellers to join TikTok Shop, overseeing the full business development lifecycle.
• Build and maintain a qualified sales pipeline focused on opportunity magnitude, platform readiness, creator and customer alignment, and content commerce execution.
• Develop a deep understanding of TikTok’s category landscape and target brands to craft effective pitching strategies.
• Work cross-functionally with internal teams to streamline seller onboarding and integration, ensuring accelerated pipeline progression and growth.
• Create and analyze reports to monitor, assess, and improve seller onboarding efficiency.
• Coordinate resources with internal teams to enhance seller acquisition outcomes.

Required Skills and Experience

• Minimum of three years in business development, vendor acquisition, or sales within retail, marketplace, or e-commerce sectors.
• Experience collaborating with consumable brands and sellers or related fields.
• Capability to influence executive stakeholders and negotiate effective business development agreements in B2B environments.
• Proven ability to manage scalable processes to achieve monthly and quarterly objectives, with strong analytical and problem-solving skills driving business growth.

Preferred Attributes

• Fast learner with resilience and adaptability to thrive amid ambiguity and change.
• Analytical thinker with structured, original approaches and sound judgment.
• Excellent communication and teamwork aptitude to drive projects forward across teams.

About TikTok

TikTok is a global leader in short-form mobile video, inspiring creativity and joy through its innovative platform. Headquartered in Los Angeles and Singapore, TikTok operates worldwide with diverse teams focused on delivering authentic user engagement and experiences.

Diversity and Inclusion

TikTok is committed to fostering an inclusive environment that embraces diverse skills, experiences, and perspectives, reflecting the global communities it serves.

Accommodation Policy

The company ensures reasonable accommodations for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other legally protected conditions upon request.

Compensation and Benefits

• Annual base salary range of $151,050 to $273,600, varying by factors like candidate qualifications and location.
• Opportunity for discretionary bonuses, incentives, and restricted stock units.
• Comprehensive benefits including medical, dental, vision, 401(k) with company match, parental leave, disability coverage, life insurance, and wellness programs starting from day one.
• Paid time off includes 10 holidays, 10 sick days, and 17 Paid Personal Time days prorated based on tenure.

Additional Legal Information

Applicants with criminal records will be considered according to relevant fair chance laws, recognizing potential job-related risks associated with unsupervised client contact, confidential information handling, and exercising sound judgment.