Account Lead - Middle East - Fintech Ancillaries (Fully Remote)

About the Role

As the Account Lead for the Fintech Team, you will be instrumental in driving the adoption and success of fintech solutions among airline partners. Your primary responsibilities include launching innovative products, optimizing existing solutions, and exploring new ventures to boost both business growth and enhance traveler experiences within the airline sector.

Key Responsibilities

• Forge and nurture strategic partnerships with airlines, understanding their unique requirements and challenges within fintech.
• Spearhead new product development and launches, aligning internal teams with airline partner goals to ensure product success.
• Optimize and expand current fintech offerings to meet airlines' evolving business objectives and increase ancillary revenues.
• Oversee product implementation projects, including stakeholder management, documentation, user acceptance testing, and issue resolution across diverse accounts.
• Utilize data analytics to continuously monitor and enhance product performance, leveraging customer feedback for improvements.
• Collaborate cross-functionally with engineering, design, marketing, and customer success teams to guarantee smooth product delivery.
• Stay informed on fintech and travel industry trends to proactively identify innovation opportunities and market shifts.

Candidate Profile

• Exceptional interpersonal and communication skills, capable of building trust at all organizational levels.
• Experience with AI-driven prototyping tools such as Large Language Models (e.g., Claude, Gemini, ChatGPT) for product or feature development.
• Demonstrated success in managing and expanding strategic partnerships.
• Strong analytical acumen with expertise in data-informed decision-making.
• Creative problem-solving and strategic thinking to discover fintech and travel market opportunities.
• Proficient project management and organizational abilities.
• Knowledge of airline operations and revenue models is a notable advantage.
• Fluency in Arabic (native speaker) and English to effectively engage stakeholders across Middle East and North Africa regions.

Perks and Benefits

• Join a well-funded, ambitious startup offering competitive salaries with potential equity participation before IPO.
• Complete coverage of employee insurance premiums including medical and dental benefits.
• Generous parental leave policies exceeding industry norms.
• Access to co-working spaces via FlexDesk and a stipend supporting remote work setups.
• Housing and transportation allowances.
• Travel stipend through Carrot Cash program.
• Enjoy unlimited paid time off (PTO).
• Engage in an entrepreneurial culture that encourages innovation, risk-taking, and open management communication.
• Operate within small, dynamic teams where your influence is significant.

About the Company

Hopper is on a mission to lead the global travel platform market through its mobile app, website, and B2B division, HTS (Hopper Technology Solutions). Combining vast data sets and advanced machine learning, Hopper offers innovative fintech products enhancing transparency, flexibility, and savings for travelers worldwide. Their platform serves hundreds of millions annually and has become especially popular among Gen Z and millennials.

The company's fintech solutions address pricing volatility and travel disruptions, boasting high customer satisfaction with clear terms and responsive service. HTS powers major brands including Capital One, Nubank, and Air Canada by integrating their fintech and travel inventory across direct channels. Hopper is recognized as the #1 most innovative travel company and ranks as the third largest online travel agency in North America.

Hopper has secured over $750 million in private funding and continues expanding its travel ecommerce platform, targeting a $1 trillion online shopping market. The company employs AI-assisted recruitment methods to ensure fair evaluation of applications.