Account Lead - Middle East - Fintech Ancillaries (Fully Remote, Saudi Arabia)

Position Overview

We are seeking an Account Lead to join our Fintech Team, focused on airline partners within the Middle East region. This key role drives the success of fintech offerings through collaboration with airline clients, aiming for product launches, improvements, growth, and exploring new fintech opportunities to increase business and enhance traveler satisfaction.

Key Responsibilities

• Develop and sustain strategic relationships with airline partners to understand their specific fintech needs, challenges, and growth opportunities.
• Lead the ideation, development, and deployment of innovative fintech solutions aligned with airlines' business goals and success measures.
• Collaborate with airline teams to enhance and expand existing fintech products, maximizing ancillary revenue potential.
• Manage product rollouts and delivery across multiple accounts, including stakeholder coordination, maintaining detailed documentation, overseeing user acceptance testing, and resolving issues promptly.
• Utilize analytics and customer feedback to guide product performance assessments and continuous optimizations.
• Coordinate effectively with internal departments such as engineering, design, marketing, and customer success to ensure an integrated product experience.
• Continuously monitor fintech and travel industry trends to anticipate shifts and identify innovative product opportunities.

Candidate Profile

• Exceptional communicator with strong interpersonal abilities, capable of engaging stakeholders at every level and building trust through consistency and professionalism.
• Experience in prototyping or coding product features using AI tools like Large Language Models (Claude, Gemini, ChatGPT, etc.).
• Established track record managing and expanding strategic partnerships.
• Proficient analytical skills with a background in leveraging data to inform decision-making processes.
• Creative and strategic mindset to uncover new fintech and travel market opportunities.
• Excellent organizational and project management capabilities.
• Prior knowledge of airline industry operations, revenue models, and challenges preferred.
• Fluent in Arabic (native) and English, with the ability to communicate effectively with partners from the Middle East and North America.

Benefits and Culture

• Competitive compensation with potential equity shares pre-IPO.
• Fully covered supplemental medical insurance for employees, extendable to family members, through Tawuniya Insurance.
• Generous parental leave policies exceeding industry norms.
• Access to co-working spaces and work-from-home financial support.
• Monthly allowances for housing and transportation.
• Travel stipends via Carrot Cash.
• Unlimited paid time off to encourage balance and rest.
• A dynamic entrepreneurial environment promoting risk-taking and innovation.
• Transparent communication channels with leadership.
• Small, agile teams with significant impact opportunities.

Company and Market Overview

Our company is dedicated to becoming a leading global travel platform by integrating advanced machine learning and extensive data to improve travel experience, combining a travel agency model with proprietary fintech products that address challenges like pricing variability and trip disruptions. Serving hundreds of millions worldwide, our mobile app enjoys tremendous popularity, particularly among Gen Z and millennial travelers.

Operating under our B2B division, we empower major travel industry brands by integrating fintech solutions into their direct sales channels, working with partners such as Capital One, Nubank, Air Canada, and others. Our fintech offerings show outstanding customer satisfaction and strong repurchase rates.

Having secured substantial funding from major institutional investors, our focus extends to building the largest travel e-commerce presence in a trillion-dollar market segment.

Additional Information

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