Account Coordinator - Customer Fulfillment
Gurugram, Haryana, India · Full Time
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- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Bachelors in Supply Chain / Logistics / Business Administration
- Resume
- Required to apply
Where you'll work
Job description
About the Role
At Crocs, Inc., each career path offers a unique chance to make a meaningful impact. We value individuality and encourage innovation across all functions—from retail and global teams to distribution operations. The Account Coordinator plays a vital role in managing order processing, collaborating with commercial teams and supply chain partners to ensure timely delivery, exceptional customer service, and achievement of sales targets.
Key Responsibilities
- Lead continuous enhancements in customer fulfillment systems and operational procedures.
- Oversee customer order management and promptly resolve related issues.
- Maintain an accurate order book, complying with the Order Efficiency Framework guidelines.
- Manage accurate data entry and produce reliable fulfillment reports.
- Spot opportunities and suggest improvements to streamline fulfillment processes.
- Adhere to organizational quality, safety, and compliance protocols.
- Foster strong relationships with customers to elevate service standards.
Qualifications and Skills
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field.
- At least 2 years of experience in supply chain, logistics, or similar domains with a minimum of 1 year in customer service roles.
- Proficient with relevant software tools including SAP, CRM systems, and Microsoft Office Suite.
- Advanced Excel skills, particularly with functions such as VLOOKUP and PivotTables.
- Strong analytical mindset with problem-solving abilities including root cause analysis.
- Demonstrated capability in project management and prioritizing workload efficiently.
- Excellent communication skills in both English and Hindi, capable of verbal, written, and presentation formats.
Equal Opportunity Employer Statement
Crocs, Inc. is committed to fostering a diverse and inclusive work environment. All applicants will be evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.