Director of Operations

Job Overview

We seek a Director of Operations to strategically oversee all daily functions of our prestigious 5-star luxury resort located in Doha, Qatar. As the key deputy to the General Manager, the role entails ensuring excellence in guest services, property upkeep, and financial results across all operational areas, with a strong emphasis on high-volume luxury Food & Beverage operations.

Primary Responsibilities

• Serve as the principal second-in-command to the General Manager, taking full control of resort operations and decisions during their absence.
• Align operational strategies for nine departments to meet or exceed standards of 5-star luxury hospitality, including compliance with elite benchmarks such as Forbes Travel Guide and Leading Hotels of the World.
• Enhance profitability by optimizing revenue streams, labor utilization, and managing operational costs across all divisions.
• Directly manage and be financially responsible for the Rooms & Guest Experience division (Front Office, Housekeeping, Laundry), ensuring pristine resort presentation, rigorous inventory management, and outstanding guest arrivals and departures.
• Lead Food & Beverage outlets and kitchens to strengthen the culinary brand, boost revenue from banquets and outlets, and maintain top-tier food safety and cost efficiency, leveraging deep background in luxury F&B.
• Oversee Spa and Recreation departments in delivering luxury wellness services, engaging guest activities, and sustaining spa profitability.
• Collaborate with the Chief Engineer to maintain preventative maintenance protocols and plan capital expenditures for engineering, while ensuring stringent security and privacy standards for guests and assets.
• Monitor guest satisfaction via analysis of Net Promoter Scores, online feedback, and comment cards to detect trends and implement swift corrective measures.
• Maintain a prominent presence on-site during critical periods to engage with VIP guests and manage complex service recovery scenarios effectively.

Qualifications and Expertise

• Possess between 5 to 7 years of senior leadership experience in Food & Beverage operations within luxury 5-star resorts or distinguished international hotels.
• Demonstrate a progressive career trajectory anchored in Food & Beverage management roles, ideally with prior experience as a Director of F&B in luxury settings.
• Have a proven ability to oversee extensive multi-department operations, including non-room segments such as Spa, Engineering, and Security.
• Exhibit a comprehensive understanding of luxury hospitality performance metrics, profit and loss accountability, and budgeting processes.
• Display exceptional leadership qualities to motivate, guide, and hold department heads responsible for their operational areas.