Customer Service Officer

About the Role

An exciting opportunity exists within a dynamic and positive Customer Service team for a motivated and highly skilled individual passionate about delivering quality service in a fast-paced environment. This is a temporary, full-time position for a six (6) month term contract, involving 35 hours of work per week.

Your New Role

As a focused customer service team member, you will be the primary point of contact for inquiries, providing essential assistance to community members with a diverse range of requests. Key duties include offering guidance to both internal and external customers, managing call centre operations, processing applications and requests, providing timely feedback on unresolved issues, and handling cash transactions including receipting and reconciliation.

What You Will Need To Succeed

To excel in this role, you will require substantial previous experience in customer service and/or administration relevant to the position. Strong organizational, communication, and interpersonal skills are essential, alongside excellent time management abilities. The capacity to work effectively both independently and as part of a team is also crucial.

Additional Information

Remuneration is $2,582.98 gross per fortnight, with the potential to advance to $3,099.58 gross per fortnight, plus a 12% superannuation contribution. Please note that pay rates for employees aged 15-18 are determined by Clause 32 of the Local Government (State) Award 2023, concerning Junior and Trainee Employment. A Junior Rates of Pay Fact Sheet is available for further details.

Enquiries

For more information about this role, please contact Meredith Hester, Team Leader Customer Service, at 02 6926 9102.

Application Process

Applications must be submitted by Friday, 26 June 2026, at 11:59 PM AEST. Interviews are scheduled for the week commencing Monday, 6 July 2026. Pre-employment checks, including a police check, will be conducted as part of the recruitment process. Individuals with a criminal record are encouraged to apply, as each application will be assessed on its individual merit.

Equal Opportunity

The Council is committed to fostering an inclusive workplace that reflects the community it serves. Applications are welcomed and encouraged from skilled individuals from all backgrounds, including but not limited to women, men, Aboriginal and Torres Strait Islander people, individuals from culturally and linguistically diverse backgrounds, people with disabilities, veterans, sexually and gender diverse individuals, those with lived experience, and people of all ages.