Trainee Information Technology (IT) Support Officer

Role overview

This traineeship is a chance to begin a career in IT while earning a wage and building practical experience at the same time. You will work full time and complete paid training on the job with guidance from experienced trainers and mentors.

Reporting to the Information Technology Coordinator, you will build hands-on skills in Information and Communications Technology (ICT) while supporting the organisation’s technology environment.

What the role involves

You will help with service desk and help request activities, while also assisting with the upkeep of the organisation’s IT systems and infrastructure. This includes supporting server, storage, network, security, and communications environments.

Who this role suits

This position is ideal for someone who enjoys technology as well as helping people. Strong customer service, a practical problem-solving mindset, and a genuine interest in learning are important. The role also suits someone who wants to combine work with formal study.

Training and study details

The traineeship runs for 24 months and includes full-time work of 35 hours per week. During this period, you will receive 3 hours of paid study time each week while working toward a nationally recognised Certificate IV in Information Technology. The role is supported by supervisors and colleagues in a friendly working environment.

What is offered

• A two-year traineeship with the possibility of continuing employment afterwards
• A nationally accredited Certificate IV in Information Technology
• Above-award pay, starting at $1,786.40 gross per fortnight plus superannuation for applicants aged 18 or over, with rates adjusted according to age and experience under award rules
• Flexible working arrangements to support work-life balance
• Access to further courses, training, and development support

Personal attributes sought

• Dependable, sincere, and self-driven
• Good at managing time and taking initiative
• Professional, positive, and productive without being overly rigid
• Strong communication and people skills
• Adaptable, confident, and open to change
• Able to perform well in a fast-moving environment

Requirements and suitability

• A current Class P1, P2, or C driver’s licence is preferred but not mandatory
• You must have unrestricted rights to work and study in Australia
• You need to be committed to completing the formal training requirements of the traineeship
• Enthusiasm, drive, and a willingness to learn are essential
• You must be able to treat others respectfully and work safely in line with Work Health and Safety expectations

Additional information

This opportunity sits within local government, offering exposure to both ICT and council operations. The role is part of a workplace that values diversity and welcomes applicants from a wide range of backgrounds, ages, cultures, abilities, and lived experiences.

Recruitment process

Applications close on Sunday, 12 July 2026 at 11:59pm AEDST. Interviews are scheduled for the week beginning Monday, 20 July 2026. Pre-employment checks will be completed as part of the recruitment process.

Contact

For more information about the role, contact Joshua Wood on 02 6926 9224.

About the organisation

The organisation provides a wide range of services and career pathways within local government, with a focus on creating thriving and sustainable communities.