Junior IT Coordinator

Overview

We are seeking an enthusiastic and meticulous Junior IT Coordinator to assist with the everyday IT functions within our organization. The appointed individual will manage first-tier technical support and upkeep of IT hardware and software, aid in network management and user administration, and facilitate the seamless provision of IT services throughout the company.

Key Responsibilities

• Deliver first-level support for hardware, software, network, and system-related issues.
• Install, set up, and maintain desktops, laptops, printers, and other IT devices.
• Configure new user workstations, accounts, emails, and system accesses.
• Diagnose and resolve hardware, software, and connectivity problems.
• Monitor IT infrastructure to guarantee system uptime and reliability.
• Liaise with external vendors and service providers for IT maintenance and assistance.
• Carry out software installations, updates, and security patch management.
• Maintain detailed logs of IT assets, software licenses, and inventories.
• Support data backup and recovery processes to protect information.
• Contribute to IT project execution and enhancement initiatives.
• Ensure adherence to organizational IT policies and cybersecurity protocols.
• Record support requests and their resolutions using IT ticketing platforms.
• Assist with meeting room technology, video conferencing systems, and office IT tools.
• Perform additional IT-related tasks as assigned by management.

Qualifications and Skills

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or similar disciplines.
• Experience ranging from 1 to 3 years in IT Support, Help Desk, Desktop Support, or IT Coordination roles.
• Fresh graduates with pertinent internship exposure may be considered for entry-level roles.
• Proficiency with Microsoft Windows OS and Microsoft 365 / Office 365 environments.
• Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience supporting LAN/WAN architectures and troubleshooting hardware/software issues.
• Expertise in managing printers, peripherals, and remote desktop support.
• Knowledge of Microsoft Office Suite and endpoint security solutions.
• Competence in IT asset management and usage of IT ticketing systems such as ServiceNow, Jira, Freshservice, or Zendesk.