Job description

Overview

We are seeking an enthusiastic and meticulous Junior IT Coordinator to assist with the everyday IT functions within our organization. The appointed individual will manage first-tier technical support and upkeep of IT hardware and software, aid in network management and user administration, and facilitate the seamless provision of IT services throughout the company.

Key Responsibilities

Deliver first-level support for hardware, software, network, and system-related issues.
Install, set up, and maintain desktops, laptops, printers, and other IT devices.
Configure new user workstations, accounts, emails, and system accesses.
Diagnose and resolve hardware, software, and connectivity problems.
Monitor IT infrastructure to guarantee system uptime and reliability.
Liaise with external vendors and service providers for IT maintenance and assistance.
Carry out software installations, updates, and security patch management.
Maintain detailed logs of IT assets, software licenses, and inventories.
Support data backup and recovery processes to protect information.
Contribute to IT project execution and enhancement initiatives.
Ensure adherence to organizational IT policies and cybersecurity protocols.
Record support requests and their resolutions using IT ticketing platforms.
Assist with meeting room technology, video conferencing systems, and office IT tools.
Perform additional IT-related tasks as assigned by management.

Qualifications and Skills

Bachelor's degree in Information Technology, Computer Science, Information Systems, or similar disciplines.
Experience ranging from 1 to 3 years in IT Support, Help Desk, Desktop Support, or IT Coordination roles.
Fresh graduates with pertinent internship exposure may be considered for entry-level roles.
Proficiency with Microsoft Windows OS and Microsoft 365 / Office 365 environments.
Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP).
Experience supporting LAN/WAN architectures and troubleshooting hardware/software issues.
Expertise in managing printers, peripherals, and remote desktop support.
Knowledge of Microsoft Office Suite and endpoint security solutions.
Competence in IT asset management and usage of IT ticketing systems such as ServiceNow, Jira, Freshservice, or Zendesk.