- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 3周前
- 工作模式
- 在办公室
- 合格
- Entry-level or junior candidates who are interested in IT support and willing to learn are encouraged to apply.
- 恢复
- 需要申请
职位描述
Role overview
Wind Quality is seeking an entry-level to junior IT Support Officer who is comfortable working with users, solving technical issues, and helping keep day-to-day technology services running smoothly across the organization. This role suits someone who enjoys hands-on troubleshooting, supporting employees, and building practical experience in workplace IT.
Core duties
- Act as the initial point of contact for hardware, software, and system-related technical issues.
- Set up, configure, and support computers, laptops, printers, and standard business software.
- Help with network access, user account administration, and permission management.
- Record, monitor, and close IT support requests in a prompt and professional way.
- Identify the cause of technical problems and refer more complex issues to the right team when needed.
- Provide friendly and effective assistance to staff members with technology questions and incidents.
- Assist with routine maintenance, system updates, backups, and security-related tasks.
- Prepare and maintain technical notes and contribute to internal IT knowledge resources.
Skills and knowledge needed
- Basic working knowledge of computer hardware, software, operating systems, and networking concepts.
- Strong diagnostic and problem-solving ability.
- Clear communication and a customer-service mindset.
- Ability to juggle several support requests and set priorities well.
- Familiarity with Microsoft Office and commonly used workplace applications.
- Willingness to learn new tools and expand technical capabilities.
- Comfort working both independently and collaboratively.
What is offered
- Opportunities for professional growth and career progression.
- A helpful and collaborative IT team environment.
- Practical exposure to enterprise systems and current technologies.
- Ongoing learning, mentoring, and technical training.
- An inclusive and innovative workplace culture.
- Competitive compensation and benefits package.
Additional information
This position is full-time and on-site in Australia. It is intended for an entry-level or junior candidate who is eager to learn and contribute to the smooth operation of internal IT support services.