IT Support Officer (Entry / Junior)

Role overview

Wind Quality is seeking an entry-level to junior IT Support Officer who is comfortable working with users, solving technical issues, and helping keep day-to-day technology services running smoothly across the organization. This role suits someone who enjoys hands-on troubleshooting, supporting employees, and building practical experience in workplace IT.

Core duties

• Act as the initial point of contact for hardware, software, and system-related technical issues.
• Set up, configure, and support computers, laptops, printers, and standard business software.
• Help with network access, user account administration, and permission management.
• Record, monitor, and close IT support requests in a prompt and professional way.
• Identify the cause of technical problems and refer more complex issues to the right team when needed.
• Provide friendly and effective assistance to staff members with technology questions and incidents.
• Assist with routine maintenance, system updates, backups, and security-related tasks.
• Prepare and maintain technical notes and contribute to internal IT knowledge resources.

Skills and knowledge needed

• Basic working knowledge of computer hardware, software, operating systems, and networking concepts.
• Strong diagnostic and problem-solving ability.
• Clear communication and a customer-service mindset.
• Ability to juggle several support requests and set priorities well.
• Familiarity with Microsoft Office and commonly used workplace applications.
• Willingness to learn new tools and expand technical capabilities.
• Comfort working both independently and collaboratively.

What is offered

• Opportunities for professional growth and career progression.
• A helpful and collaborative IT team environment.
• Practical exposure to enterprise systems and current technologies.
• Ongoing learning, mentoring, and technical training.
• An inclusive and innovative workplace culture.
• Competitive compensation and benefits package.

Additional information

This position is full-time and on-site in Australia. It is intended for an entry-level or junior candidate who is eager to learn and contribute to the smooth operation of internal IT support services.