Administrative Assistant / Officer

About the company

Knight Frank is a long-established global real estate consultancy founded in 1896 and based in London. With a presence across more than 50 territories, over 740 offices, and a global team of 27,000+ people, the firm focuses on trusted property advice delivered with integrity, care, and a strong understanding of client needs.

The company emphasizes collaboration, inclusion, and giving people room to take ownership in their roles. It aims to support diverse perspectives, encourage new ideas, and contribute positively to the built environment and the communities it serves.

About the role

As an Administrative Assistant / Officer within Knight Frank Property & Facilities Management, you will support both residents and the team, working closely with the Site Head. The role involves helping with new owner/tenant onboarding, coordinating service requests, and keeping records and office processes well organized. It suits someone who is proactive, service-oriented, and comfortable working with people.

Key duties

• Serve as the main contact for owners and tenants, managing phone calls, questions, and complaints in a professional manner.
• Support the onboarding process for new owners and tenants, including card access applications, key arrangements, season parking, and move-in/move-out coordination.
• Arrange site inspections for Technicians and Property Executives so resident service requests can be handled quickly.
• Handle petty cash vouchers and facility reservations.
• Prepare administrative submissions for HQ Accounts on a weekly and monthly basis.
• Set up and maintain an orderly filing system for documents and operational records.
• Monitor office stationery stock and keep track of equipment maintenance logs.

What the employer is looking for

• Good verbal and written communication skills, along with strong interpersonal ability.
• A positive, helpful attitude and a practical can-do approach.
• Attention to detail and accuracy in daily work.
• Comfort using Microsoft Office and technology tools that support property management tasks.
• Experience in property or facilities management, service industries, or hospitality, tourism, or hotel management is an advantage.
• Minimum qualification of O Level or an equivalent credential.

Why this role may appeal to you

• Opportunities for career growth and development.
• A collaborative team environment that values contribution and teamwork.
• Ongoing learning and development support.

Additional information

This is a direct search conducted by Knight Frank. Applications from recruitment agencies will not be accepted, and no fees will be paid for unsolicited CVs, including CVs submitted through PSL agencies. A competitive salary is offered.