Customer Service Officer

About Knight Frank

Knight Frank was established in 1896 and later registered as Knight Frank LLP, a limited liability partnership, in England and Wales on 3 November 2003. Its registered office is at 55 Baker Street, London, W1U 8AN, and the firm is registered under number OC305934.

Headquartered in London, Knight Frank is a global independent property consultancy with operations across more than 50 markets, 600+ offices, 20,000+ employees, and one worldwide network. The company focuses on responsible partnership and aims to improve people’s lives and surroundings through property expertise.

Clients are central to the organisation’s approach. The team places strong emphasis on trust, integrity, care, and a careful understanding of each client’s needs to deliver clear, tailored advice across all areas of property. With experience across both emerging and established markets and sectors, the business works to meet and exceed property objectives.

The workplace culture is built around inclusion, diversity, autonomy, and collaboration. Employees are encouraged to contribute ideas, use their voice, and play an active part in shaping the future of the business and the wider built environment. The firm also celebrates innovation and values respected opinions across teams.

In 2021, the company marked 125 years and outlined its long-term vision around three pillars: People Potential, Client Centricity, and Creating the Future together.

About the Role

This position supports resident coordination and helps keep site-related activities running smoothly. The role requires close communication with residents and workers, along with ongoing tracking of appointment and work progress.

Key Responsibilities

• Arrange and coordinate schedules with residents.
• Make sure workers arrive on time for their assigned appointments.
• Keep residents informed when workers are delayed.
• Track and monitor the progress of ongoing work.
• Handle other related duties as assigned.

Requirements

• Minimum education level: O Level or an equivalent qualification.
• Strong communication skills are essential.

Why Join Knight Frank

• Clear opportunities for professional growth and career advancement.
• A collaborative and encouraging team environment that recognises your contribution.
• Ongoing learning and development support to help you progress.

Additional Information

This is a direct search recruitment process managed by Knight Frank. Applications from recruitment agencies will not be considered, and no fees will be paid for unsolicited CVs, including those submitted through PSL agencies.

A competitive salary is offered for this role.